CCTV Monitoring Specialist

Parker's Kitchen•Savannah, GA

25d•Remote

About The Position

We are seeking a detail-oriented and dependable CCTV Monitoring Specialist to help support safety, operational excellence, and overall profitability across our convenience store locations throughout Coastal Georgia and South Carolina. This role remotely monitors store activity via CCTV to ensure compliance with standards related to customer service, cleanliness, food preparation, inventory, and loss prevention. Serving as the eyes of our operations, this position identifies trends, flags concerns, helps prevent theft, and provides actionable insights that support consistent, high-quality customer experiences across all locations.

Requirements

High school diploma or equivalent
1+ year of experience in surveillance, loss prevention, retail operations, or a related field
Strong attention to detail and ability to remain focused during extended monitoring periods
Excellent written and verbal communication skills for compiling clear, professional reports
Proficiency with CCTV platforms, video playback tools, and basic office software (MS Office, Google Workspace, etc.)
Ability to work independently, maintain confidentiality, and exercise sound judgment

Nice To Haves

Associate or bachelor’s degree in Security, Business, or a related field
Knowledge of retail theft trends, fraud detection, and workplace safety best practices

Responsibilities

Monitor live and recorded CCTV footage across multiple store locations, including:
Customer Service: Interactions, engagement, and adherence to service standards
Cleanliness & Maintenance: Store interiors, exteriors, restrooms, and high-traffic areas
Food Preparation: Hygiene, food safety, and consistency with operational protocols
Inventory & Merchandising: In-stock levels, planogram compliance, displays, and promotional items
Compile and submit reports highlighting areas of excellence and concern, supported by time-stamped observations and video references.
Maintain accurate incident logs, reports, and evidence files for investigations and audits.
Escalate urgent safety, theft, or compliance issues to appropriate internal departments in real time.
Collaborate with Loss Prevention, store managers, district leaders, and operations teams to provide actionable feedback that supports training, accountability, and operational improvement.
Review BARS transactions and report findings to appropriate personnel.
Review and archive footage to support investigations involving internal or external theft, accidents, or liability claims.
Maintain confidentiality and adhere to all privacy, data security, and surveillance compliance protocols.
Collaborate with Operations and the alarm monitoring company to maintain accurate alarm contact lists.