CCE Surveillance Supervisor (51822)

CIMARRON CASINO ENTERPRISE•Perkins, OK

1d•Onsite

About The Position

Works under the general supervision of the Cimarron Casino Enterprises Surveillance Manager and responsible for surveillance of the Iowa Tribe of Oklahoma owned casinos. Monitors gaming floor providing asset protection, detect crimes, violations, and disturbances, using video and/or audio surveillance equipment. Monitors and reports observations by generating reports, in accordance with department policies and procedures. This position has access to extremely sensitive information and the incumbent must adhere to Iowa Tribe of Oklahoma confidentiality policy ESSENTIAL DUTIES & RESPONSIBILITIES: The Surveillance Supervisor is responsible for managing the Surveillance operations on an assigned shift. The Supervisor shall assist in identifying training needs, monitors attendance, and assist in the evaluation of Surveillance personnel. Reviews and approves shift reports and logs. Sending out required correspondence on a daily basis. Ensures Tribal assets are protected, carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. May assist in interviewing and training of new Surveillance personnel. Responsible for carrying out the duties and responsibilities as assigned by the Surveillance Supervisor and Management. (The following is used as a partial description and is not restrictive as to duties required.) Perform all duties of the Surveillance Officer when necessary; Applies positive communication, interpersonal and leadership skills with management and co-workers at all times; Continually observes, evaluates and reports to the Manager recommended training; Analyzes information concerning the operation of the facilities and its equipment; Ensures overall professional work environment; Train and direct staff on the Surveillance System; Assign daily shift work; Approves shifts daily reports, logs, and investigations. Correspond with necessary casino personnel to ensure compliance with all required regulations. Responsible for maintaining shift schedule. Assists the Manager in interviewing, selecting and training. Responsible for evaluating and disciplining shift officers. Update and maintain records that would include, but not limited to; attendance, vacations, leaves, discipline, and training; Ensures excellent communication between Surveillance and all other casino departments. Assist in the management of Surveillance Division personnel to ensure appropriate performance of their duties; Delegate workload as appropriate to cover duties in a fair manner. May occasionally work with outside regulatory or law enforcement officials. Is reasonable for evaluating, promoting, disciplining and coaching shift staff.

Requirements

Ability to work anytime including evening, weekends and holidays
Extended working hours, shift work, and ability to provide shift coverage as needed
Must be at least 18 years of age
Manual hand dexterity for operation of cameras, computers, and completing paperwork
Successfully complete/ pass pre-employment drug screening and Background Clearance
Meet and maintain licensing standards/guidelines to qualify for a key gaming license
Possession of a valid Oklahoma Driver’s License
High School Diploma and/or equivalent (required)
Superior written and verbal communication skills
Self-motivated and capable of sound judgment
Knowledgeable of casino games and systems
Know and understand the regulatory functions of the Commission and the purpose of regulating
Ability to understand, follow and explain regulations and policy pertaining to Surveillance
Full operating knowledge of the Surveillance System
Ability to participate in gaming related seminars and/or workshops
Ability to handle confidential information and material
Able to sit and observe for long periods of time
Ability to learn new systems and processes
Ability to be a team player
Ability to adapt in a fast moving and multi-faceted work environment
Above average knowledge of gaming scams and cheat techniques
Ability to motivate and guide Surveillance personnel
General computer/keyboarding skills
Ability to communicate quickly and effectively both orally and in writing
Exhibits strong interpersonal skills and multitasking ability
Ability to work nights, holidays and/or weekends
Ability to read and interpret documents such as policies, operating and maintenance instructions, and regulations
Ability to generate well written reports and correspondence
Ability to speak effectively in a courteous manner to customers and employees
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to deal with issues, while maintaining a calm professional bearing
Ability to be in a sedentary position for long periods
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear
The employee is occasionally required to climb or balance, stoop, kneel, crouch, crawl or climb stairs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The Iowa Tribe of Oklahoma operates a drug-free workplace
Must submit to and pass applicable drug test
Must be at least 18 years of age
Must apply for and pass criminal background check for Key Gaming License

Nice To Haves

6 months experience in law enforcement, security, or surveillance preferred
Gaming experience preferred.
Supervisor experience preferred.

Responsibilities

Managing Surveillance operations on an assigned shift
Assist in identifying training needs
Monitors attendance
Assist in the evaluation of Surveillance personnel
Reviews and approves shift reports and logs
Sending out required correspondence on a daily basis
Ensures Tribal assets are protected
Carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws
May assist in interviewing and training of new Surveillance personnel
Responsible for carrying out the duties and responsibilities as assigned by the Surveillance Supervisor and Management
Perform all duties of the Surveillance Officer when necessary
Applies positive communication, interpersonal and leadership skills with management and co-workers at all times
Continually observes, evaluates and reports to the Manager recommended training
Analyzes information concerning the operation of the facilities and its equipment
Ensures overall professional work environment
Train and direct staff on the Surveillance System
Assign daily shift work
Approves shifts daily reports, logs, and investigations
Correspond with necessary casino personnel to ensure compliance with all required regulations
Responsible for maintaining shift schedule
Assists the Manager in interviewing, selecting and training
Responsible for evaluating and disciplining shift officers
Update and maintain records that would include, but not limited to; attendance, vacations, leaves, discipline, and training
Ensures excellent communication between Surveillance and all other casino departments
Assist in the management of Surveillance Division personnel to ensure appropriate performance of their duties
Delegate workload as appropriate to cover duties in a fair manner
May occasionally work with outside regulatory or law enforcement officials
Is reasonable for evaluating, promoting, disciplining and coaching shift staff