CCE INTAKE SPECIALIST

Area Agency On Aging Of Central Florida Inc-Senior Resource Alliance-posted 4 months ago
Orlando, FL
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This is a call center position. The Community Care for the Elderly (CCE) Intake Specialist conducts assessments, provides education and completes referrals for seniors 60+ living in the community, seeking long-term care assistance. This can include Medicaid and non-Medicaid funded programs.

  • Accepts referrals of clients from the ADRC Helpline and Department of Children and Families Adult Protective Services Unit as well as referrals from other organizations and individuals.
  • Contact the referred individuals for intake and screening, administering the standardized screening instrument to obtain necessary and essential information to determine the individual’s needs for services.
  • Determine potential eligibility for DOEA and non-DOEA funded programs.
  • Direct individuals to other non-DOEA resources, as appropriate, to have their needs met.
  • Post information in the CIRTS (Client Information and Registration and Tracking System) enrollment screen related to program APCL, as needed.
  • Contact individuals on the Assessed Priority Consumer List (APCL) as required, to review any reported changes in their situation and complete annual re-screenings to ensure prioritization for services.
  • Explain Medicaid eligibility criteria and eligibility process to prospective applicants.
  • Refer individuals to the ADRC Medicaid Benefits Counselors and Medicaid Waiver Specialists for Long-Term Care Education.
  • Provide all necessary and required forms, at the time of initial screening or annual re-screening.
  • Release individuals to the appropriate Lead Agency or service provider for CCE, HCE and ADI services, when funding is available.
  • Collects and maintains accurate records of caller requests using the Refer computer software for appropriate documenting and reporting.
  • Provides emergency disaster assistance and staff support during an emergency disaster event as directed by designated staff.
  • Performs related tasks as assigned by supervisory staff and Senior Management.
  • Four Year College Degree or High school diploma and three years experience in I&R services, Case Management, Call Center Services, Social Services; or related work.
  • Bilingual (English-Spanish) preferred.
  • Successful completion of Level II background screening is required.
  • Become Certified as an Information and Referral Specialist in Aging (CIRS-A) through the Alliance of Information and Referral Systems within one year of employment.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook (required).
  • Ability to research topics related to services for older adults (funding, program design, etc.), analyze data, and provide written and/or oral reports as required.
  • Ability to read, analyze and interpret technical procedures, governmental and non-governmental regulations, and policies.
  • Ability to add, subtract, multiply, and divide all units of measurement using whole numbers, common fractions, and decimals.
  • Ability to complete and receive a passing score in Uniform Client Assessment Training within 90 days of employment.
  • Medical, dental, vision fully funded by SRA
  • Paid Time off
  • 401K
  • and more!
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