CCBHC Peer Support

The Well NE•Norfolk, NE

Save Job Match Resume

About The Position

CCBHC Peer Support Supervised By: Community Services Program Supervisor

Requirements

Be 21 years of age.
Have a valid Nebraska Driver’s License and be insurable, have a good driving record and be a confident driver.
Complete necessary training to become a Certified Peer Support Specialist. Attend all trainings required to maintain this certification.
Have a personal history as behavioral health consumer, have a minimum of 12-18 months recovery/abstinence, and be working an active recovery program in the community.
Possess general knowledge of behavioral health disorders.
Have a high school diploma or equivalent, with preference given to college degree.
Exhibit excellent written and oral communication skills.
Able and willing to practice strict confidentiality guidelines following 42-CFR and HIPAA regulations.
Be resourceful, confident, assertive, have strong, appropriate boundaries, and be able to problem solve in a variety of situations.
Must be able to work effectively as part of a team and independently, and able to discern which skill is needed in a given situation.
Possess good stress management skills.
Be able to follow directives and complete any duties as assigned.
Have the ability to work a flexible schedule and be available on evenings, weekends and holidays (as needed).
Possess a non-judgmental, caring attitude toward the persons served.
Be able to travel for several hours at a time.

Nice To Haves

Preference to those already certified.
Preference given to college degree.

Responsibilities

Complete all required training to become Crisis Response Trained, including; CPR and First Aid, QPR/AMSR/CAM, Diversity training, Accessing interpretation services, Opioid Overdose Safety (Narcan), Trauma Informed Services, Mental Health First Aid, SBQR and ASQ, CAGE-AID, CSSRS, Brown-Stanley Safety Plan, CALM – Counseling Access to Lethal Means, Other training as assigned.
Be credentialed for community support and peer support services through Medicaid.
Facilitate 12-Step and peer led activities and groups in the Well programs and document accordingly.
Complete documentation within compliance of Well policy.
When on-call, be available at all times to quickly answer phone calls or text messages. Phone calls must be answered without going to voicemail and text messages must be answered within one minute.
When deemed necessary, must report on-site within one hour of initial contact.
Conduct screening assessments to determine level of risk and assist in planning for safety.
Conduct safety planning with the individual and support system. Coordinate services with community agencies, as needed.
Provide mental health and/or substance use disorder interventions and crisis management.
Provide linkage to information and referral including appropriate community-based mental health and/or substance use disorder services.
Provide consultation to hospital emergency personnel, law enforcement, and community agencies as needed.
Arrange for alternatives to psychiatric hospitalization if appropriate.
Call 988 call center and advise the crisis counselor of the outcome of the crisis event.
Provide all services in a culturally sensitive manner.
Document services provided in the electronic health record within three days.
Work closely with the Crisis Response Coordinator and Team to ensure the needs of consumers are met.
Utilize the CRT Waitlist Communication Log to identify daily contacts that need to be made. Within 24hours of an individual receiving Crisis Response services, attempt contact by phone, text, or in person. If unable to reach the person, three total attempts will be made within 72 hours. Document contacts or attempts made on the initial call form. Maintain ongoing Peer Support contacts with individuals as needed.
Maintain frequent contact with the consumer following initial crisis call, ensuring a successful transition from immediate crisis response to follow-through with ongoing services.
Facilitate access to services for consumers in need by completing referrals, conducting pre-admission interviews, determining barriers to services access and breaking down barriers, and ensuring the consumer feels welcomed, heard, and valued throughout the process.
Review the safety plan with the consumer and ensure continued relevance. Update as needed.
Assist the consumer in problem solving barriers to follow through with recommendations.
Complete assigned Emergent referral tasks in the EMR daily, as assigned by the Referrals Supervisor. Document communication in the comments in the waitlist tasks.
Provide outreach in the community for proactive referral gathering by frequently visiting local partners in the community where our consumers attend.
Participate in community trainings and education with the CRT team as needed.
Maintain relationships with community stakeholders by exhibiting exemplary customer service skills and Well values.
Assist in advertising and marketing for Well programs as assigned
Visit the local jails, hospitals, or other community agencies to provide peer support to current or potential Well clients.
Assist in delivering drug screens for the Contingency Management Program.
Provide community support services as a substitute for the community support program as needed.
Be cross trained in front desk/Care Coordinator duties to assist in coverage when needed.
Be cross trained in referrals duties to have knowledge to assist with waitlist management as needed.