CC Member Relationship Specialist 1 (Part Time 30)
About The Position
Join Summit Credit Union as a Contact Center Member Relationship Specialist! Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team! What You'll Do: Serve members with excellence via phone and video-voice calls and video are your top priority! Build trust and rapport by understanding members' needs and recommending products and solutions that strengthen their financial well-being. Solve problems creatively and go above and beyond to exceed expectations. Take ownership of member situations, follow up as promised, and help us continually improve our service. Work collaboratively as part of a dynamic Contact Center team. Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.
Requirements
- A passion for service and a knack for building relationships.
- Experience in customer service, call centers, or financial environments (minimum two years preferred).
- Strong communication skills-both written and verbal.
- Ability to multitask and stay organized in a busy setting.
- Basic/intermediate Microsoft Office skills and comfort with digital tools.
- High school diploma or equivalent required.
Nice To Haves
- Experience in customer service, call centers, or financial environments (minimum two years preferred).
Responsibilities
- Serve members with excellence via phone and video-voice calls
- Build trust and rapport by understanding members' needs and recommending products and solutions that strengthen their financial well-being.
- Solve problems creatively and go above and beyond to exceed expectations.
- Take ownership of member situations, follow up as promised, and help us continually improve our service.
- Work collaboratively as part of a dynamic Contact Center team.
- Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.
Benefits
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Employee wellness programs
- Tuition reimbursement
- Career advancement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
101-250 employees
