CBD Consultant
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About The Position
Kerwell is expanding its team and is seeking passionate, customer service-oriented individuals to join our locations in Downers Grove and Naperville. As a CBD Consultant, you will play a crucial role in delivering exceptional individualized customer service and educational consulting regarding our CBD products. Our ideal candidate will possess a positive and upbeat attitude, demonstrating a genuine desire to assist customers in finding the best products to meet their wellness needs. A background in retail and hospitality is highly preferred, along with experience in customer service, as these skills are essential for success in this role. In this position, you will be responsible for greeting customers with a positive attitude, helping them navigate through our range of CBD products, and educating them on their uses as wellness products. Building rapport with regular customers is key to promoting repeat business, and you will need to thrive in a fast-paced retail environment. You will provide customers with information on the various types, methods, and uses of CBD and wellness products, while ensuring that you do not provide medical advice. Continuous education and training in CBD will be part of your role, as well as supporting managers and fellow CBD professionals as needed. Maintaining a clean, organized, and sanitized workstation/storefront is essential, as is ensuring the accuracy of online orders before customer pick-up. You will need to understand and apply compliance regulations as required by local and state laws, stock merchandise, replenish inventory displays, and complete transactions at the point of sale while ensuring the inventory system is updated accurately. This role requires a commitment to learning about cannabinoids, terpenes, and product application methods, as well as the ability to lift up to 50lbs as part of your daily responsibilities.
