CBC CMO WORKER I

TX-HHSC-DSHS-DFPS

2d

About The Position

The Department of Family and Protective Services (DFPS) Community-Based Care (CBC) Case Management Oversight and Technical Assistance Specialist (CMO)
collaborates with the Single Source Continuum Contractor (SSCC) and their vendors to ensure compliance with state and federal regulations and requirements as a part of the CBC model. This position performs advanced quality assurance, monitoring, analytical, research and consultation work to ensure overall compliance, quality assurance and accuracy within the CBC program. Serves as a subject matter expert regarding Child Protective Services (CPS) program policy, procedures, requirements and best practices. Administers CBC quality assurance programs and activities. Oversees program case reviews and administers other quality assurance monitoring activities to ensure CBC program compliance and effectiveness. Evaluates and monitors CBC field performance, identifies and assesses field operations trends, and resolves issues. Analyzes, interprets, compiles and reports results of quality assurance reviews and activities to CPS and other DFPS staff, management and program leadership. Identifies trends, gaps in policies, processes and knowledge, and proposes recommended solutions and training. Provides technical guidance and subject matter expertise regarding CPS and the CBC program, quality control assessments, activities and results. Provides CPS program information and communication to ensure updated knowledge base regarding CPS program policies, procedures, trends, legislation, requirements and to resolve quality assurance issues. Administers quality control activities for CBC, reports recommendations to DFPS management and CBC leadership, and provides subject matter expertise and support in development and application of corrective measures. Represents the CPS program at external events and works directly with external stakeholders.
Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Ability to negotiate available services, to communicate effectively, and to supervise the work of others.
• Knowledge of Texas and Federal laws relating to Child Protective Services. Knowledge of quality assurance programs and practices.
• Ability to interpret and compare CPS policy to documented case actions to ensure compliance with state and federal regulations.
• Ability to read technical narratives, interpret industry terminology, and extrapolate information from incomplete documentation.
• Ability to plan, coordinate, and administer quality assurance program activities.
• Ability to prepare and present training curricula in person and remotely.
• Ability to communicate effectively.

Responsibilities

• Evaluates program performance through case readings, reports, and observations of unit operations to ensure unit compliance with policies, procedures, and service control requirements.
• Prepares management reports, analyses, and correspondence on the effectiveness of program activities.
• Implements program guidelines, procedures, policies, rules, and regulations; and monitors compliance with policies and procedures. Implements schedules, priorities, and standards for achieving goals; and monitors activities.
• Participates in the development of program goals and objectives.
• Provides training or technical assistance in a program area.
• Develops and conducts presentations for communities, clients, staff, management, or elected officials.
• May assist with the development of policy and procedure manuals.
• Supports DFPS-SSCC program collaboration (FBSS, CPI)
• Directs case review process.
• Quality assurance reviews of cases
• Tracks technical assistance activities. Elevates concerns or issues not resolved with SSCC at CMO/PD level.
• Reports on Continuous Quality Improvement process / quality trends from case reviews.
• Reports on technical assistance activity.
• Makes recommendations for SSCC quality improvement plans or other contract actions related to quality case management services.
• Performs related work as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level