CB Customer Service Representative - Decatur, AL

SouthState Bank•Billings, MT

17h•Onsite

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks , solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue.

Requirements

High school graduate or equivalent is required
Excellent verbal and written communication skills are required as well as excellent customer relations skills
Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required

Responsibilities

Make an average of 65 calls a day
Articulate and Demonstrate Excellent Customer Service
Work buyout schedules if assigned
Perform research on past-due invoices
Work email and statement exceptions if assigned
Work return mail if assigned
Document status updates in cbCentral in a clear and concise manner
Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
Solicit customer enrollment for e-mail statements
Work and resolve assigned tasks in cbCentral in a timely and accurate manner
Escalate payment status issues to Collections Management
Train new collectors on collection policies/procedures and system use
May assist with dispute resolution process