CB Collector Monitored Accounts - Decatur, AL

SouthState Bank•Billings, MT

2d•Onsite

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! BASIC PURPOSE: This position is responsible for, but not limited to, contacting monitored account debtors to obtain payment statuses on past-due invoices, research past-due invoices if needed, document obtained payment statuses in cbCentral, provide customers requested invoice copies and documentation to support past-due invoices, enter customer/client reported disputes and requests for account adjustments into the cbCentral task system, work and resolve tasks assigned in cbCentral, evaluate the 75 day Aging Report to determine next contact actions, perform and document invoice verifications for assigned accounts, train new collectors on collection policies/procedures and system use, and when time permits perform the duties of the Loss Prevention & Recovery Collector.

Requirements

Must have strong communication skills characterized by excellent writing and speaking skills
Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
Must have good knowledge of business English, including spelling and punctuation
Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
Must be well-organized, accurate, and attentive to detail
Must be cooperative and willing to assist coworkers and customers on a regular basis
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Must possess excellent multi-tasking skills and be able to function well under pressure
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
Must have a keen eye for detail and follow instructions to the letter
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
Must be able to walk frequently throughout the day
Must be able to hear and communicate with coworkers and customers throughout the day
May need to lift up to 25 pounds one to two times a day to perform job
Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes
Must demonstrate excellent interpersonal skills with customers and coworkers
Must be willing to function as a team member
Must be willing to demonstrate commitment to CenterState Bank’s mission and goals
High school graduate or equivalent is required
Excellent verbal and written communication skills are required as well as excellent customer relations skills
1 year collector experience required
Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
Must effectively manage workflow and assignments-appropriately prioritizing work.
Attention to detail and accuracy is required

Responsibilities

Research past-due invoices for monitored accounts
Call monitored account debtors to obtain payment statuses on past-due invoices
Document status updates on past-due invoices in cbCentral in a clear and concise manner
Provide customers requested invoice document copies to support past-due invoices
Enter customer/client reported disputes and requests for adjustments into cbCentral
Work and resolve assigned tasks in cbCentral in a timely manner
Evaluate the 75 Day Aging Report to determine next contact actions
Perform and document invoice verifications for assigned accounts in accordance with verification guidelines
Train new collectors on collection policies/procedures and system use
Escalate verification and payment status issues to the Collections Manager
Perform Collector and/or Loss Prevention & Recovery Collector duties if time permits
Attend monthly Credit Committee Meetings
Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
Provide assistance to other employees by liaising with them through healthy and positive interactions
Be involved in performing marketing endeavors/efforts
Continuously update skills by participating in professional training
Seek opportunities to improve skills through cross-training offered by the Bank
All other tasks, responsibilities or duties, as directed by management