Cath Lab Patient Services Coordinator

The Cardiac & Vascular Institute•Gainesville, FL

17h

About The Position

The surgery center patient service and intake specialist would be the first person a patient sees upon entering our Cath Lab/ASC (Ambulatory Surgical Center). Will check in patients as well as out, maintain the appears of the lobby, make follow up appointments, etc.

Requirements

High School Diploma or equivalent
Minimum one year of experience in a health care setting
Knowledge of skills relative to the scope of practice for cardiovascular technicians.
Knowledge of laws, regulations and practices for office based procedures.
Knowledge of common safety hazards and precautions to establish/maintain a safe work environment.
Knowledge of basic nursing principles and protocols.
Knowledge of policies and procedures related to infection control, environmental safety and patient confidentiality.
Knowledge of medical chart reporting/records.
Knowledge of cardiovascular anatomy and physiology.
Knowledge of current standards of care and trends in the cardiovascular lab setting.
Skill in operating a computer and copy machine
Skill in screening and directing calls in a pleasant and expeditious manner
Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to communicate clearly.
Ability to work effectively as team members with physicians and other staff.
Ability to appropriately interact with patients, families, staff and others.
Ability to work effectively, adapt to workplace culture and positively contribute as a team member.
Work requires hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time.
Manual dexterity for using a calculator and computer keyboard.

Nice To Haves

Prior reception experience preferred.
Intergy experience is desirable.

Responsibilities

Checking in the patient (keeping up with arrival times, verifying info in charts are accurate, collecting copays & coinsurances, etc.)
Moving patients into Merge, after check-in
Communicating with nurses about patient & family needs
Keep family members updated and answer any questions within the scope of knowledge
Create any follow up appointments/ testing appointments as needed, per Dr’s orders post procedure
Settle journal finances daily- maintain monetary logs and settle cash box and deposits with billing department
Scan full chart into ASC Intergy after patient is discharged
Updox & fax signed procedure notes into TCAVI Intergy
Maintain the supplies and appearance of the lobby, breakroom and bathrooms
Other duties as assigned
Updox & fax signed procedure notes into TCAVI Intergy
Scan procedure logs in chronological order for Medical Records dept.
Schedule pre-procedure lab appointments or lab slips if needed
Collect ASC facility charges & copays on ASC Intergy
Schedule any ASC appropriate procedure
Obtain authorizations for ASC procedure