Catering & Vending Team Lead

Bear s Restaurant Group • South Windsor, CT

117d

About The Position

Event Leads will represent Bear’s Restaurant Group at off-site events, delivering exceptional customer service, managing time efficiently, and interacting professionally with guests. They will demonstrate leadership qualities by overseeing the event team, ensuring smooth operations, delegating tasks, and maintaining high standards of food service during events and deliveries.

Requirements

• High school diploma or equivalent preferred, or at least 1 year of relevant industry experience.
• Ability to provide outstanding customer service and create a positive guest experience, even in high-pressure or fast-paced environments.
• Strong interpersonal and communication skills to interact professionally with guests, including VIPs, and address their needs effectively.
• Capability to work independently while leading and coordinating the event team to ensure smooth operations.
• Proactive problem-solving skills to handle unexpected challenges during events.
• Strong organizational skills to manage multiple tasks, including food preparation, order accuracy, and on-site event setup.
• Efficient time management to ensure timely preparation, delivery, and execution of events.
• Familiarity with menu items and the ability to explain and recommend dishes confidently to guests.
• Understanding of food safety and handling practices to maintain quality standards.
• Competence in handling cash and processing credit card transactions accurately.
• Experience with inventory tracking, waste logs, and daily event reporting.
• Proficiency in driving company vehicles, including food trucks, and adhering to safety standards.
• Ability to maintain composure and professionalism in high-visibility or high-pressure situations.
• Keen attention to detail to ensure order accuracy, cleanliness, and adherence to company standards.
• Strong teamwork skills to collaborate effectively with event staff and managers.
• Ability to delegate tasks and support team members to achieve event goals.

Responsibilities

• Work collaboratively with restaurant and event management teams to pack all food, beverage, paper products, smallwares and equipment per the Banquet Event Order in an organized and timely manner to ensure prompt departure for events.
• Follow all department processes and procedures, including use of various checklists to ensure all tasks are completed.
• Practice safe food handling at all times, with particular attention to time and temperature controls. Record temperature data per company policy.
• Serve as the primary point of contact for clients during the event. Ensure guest satisfaction and report any immediate or urgent concerns to management.
• Prepare menu items according to company recipes and presentation standards.
• Follow event specific timelines and outlines for set up and break down of food and beverage stations.
• Use strong menu knowledge to explain items and offer recommendations to guests during service.
• Interact with guests in a friendly, professional manner, ensuring a positive experience.
• Promote the Bear’s brand with an emphasis on event offerings. Provide contact information for guests interested in booking events or learning more about the company’s offerings.
• Accurately process orders, handle cash, and manage credit card transactions.
• Maintain clean and organized work stations, reducing visibility of extra food, supplies, etc from guest view.
• Perform deliveries and assist with food truck service at various locations.
• Report issues to management promptly and efficiently.
• Assist managers with venue inventory and waste logs.
• Handle sales recording and cash management.
• Complete daily event logs and submit end of shift reports.
• Support the execution of company-wide and specialty/custom events.
• Drive company vehicles to and from events safely and efficiently.

Benefits

• Flexible scheduling based on staff availability and current event bookings.

What This Job Offers

• Education Level: High school or GED