Catering Operations Manager- Indianapolis Zoo

KPMG • Indianapolis, IN

124d • $60,000 - $65,000

About The Position

The Catering Banquet Manager is a leadership position which leads all aspects of catering solutions and special events at Indianapolis Zoo. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards. The Catering Banquet Manager supports the Premium Services Director as the #2 team member, helping to coordinate daily operations, assist with project execution, and ensure smooth service delivery across key initiatives.

Requirements

• Requires at least 2 years of experience
• Prior experience in a management or supervisory role preferred
• Previous experience in events, hospitality and catering preferred
• Requires a bachelor's degree or equivalent experience
• Available to work event-based hours
• Must have excellent communications skills
• Complete Food Handlers and Alcohol Service Certifications as required
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Ability to stand for extended periods of time

Responsibilities

• Develop and complete catering solutions to meet customers' needs
• Develop and maintain effective client and customer rapport
• Deliver consistent quality in planning and carrying out events
• Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
• Assist clients in planning special events and providing creative solutions to clients' needs
• Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
• Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event
• Responsible for delivering food and labor targets
• Responsible for execution of catering events of varied size and scope including staffing and management
• Ensure accurate reporting of all catering related revenue, expenses, and receivables
• Recruit, train, schedule and develop team members
• Ensure compliance with all food, occupational, and environmental safety policies

Benefits

• Comprehensive benefit programs and services including medical, dental, vision, and work/life resources
• Retirement savings plans like 401(k)
• Paid days off such as parental leave and disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree