Catering Manager - Hilton McLean at Tysons Corner

Hilton•McLean, VA

About The Position

The Hilton McLean Tysons Corner is looking for a Catering Manager. Hilton McLean Tysons Corner is a 4 Diamond hotel located in the heart of the Northern Virginia technology corridor; this hotel offers 458 guestrooms and 28,000 square feet with their largest room at 10,952 sq feet of ballroom space. Our ideal candidate has a minimum of 2 years proven experience in catering sales and services, particularly at cultural weddings, social events, galas, and fundraisers. They must possess a flexible schedule with full availability to work any day or hour without limitations. A strong and strategic seller, this individual excels at identifying opportunities and securing new business. They should have in-depth knowledge of banquet food and beverage operations and demonstrate the ability to multitask effectively in a fast-paced environment. Shift Pattern: Typical office hours of 8\:30AM – 5\:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on client engagement events. What will I be doing? As a Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.May support and act on the behalf of the Director of Catering and Events Specifically, your essential functions will be to perform the following tasks to the highest standards: To organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Selling and influencing both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary are based on business needs. Regular attendance. #LI-ZR1

Requirements

minimum of 2 years proven experience in catering sales and services, particularly at cultural weddings, social events, galas, and fundraisers
must possess a flexible schedule with full availability to work any day or hour without limitations
strong and strategic seller
excels at identifying opportunities and securing new business
in-depth knowledge of banquet food and beverage operations
demonstrate the ability to multitask effectively in a fast-paced environment

Responsibilities

development of market segment(s) including solicitation of new customer relationships
negotiation of business through proposals and contracts to close business
creative design of menus and events to maximize revenue and event experience
maintain existing relationships with corporate and social accounts
fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events
directs event logistics to affected departments and team members responsible for event execution
Serve as the primary contact and is responsible for his/her experience
organize, plan and prioritize your duties by developing plans and goals
timely communication to internal and external clients via telephone, email, written documents or in person
create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
demonstrate knowledge of job systems, products, systems, and processes
resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
selling and influencing both internal and external clients
make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
participate in customer site inspections and assist with the sales process as necessary
other duties as necessary are based on business needs
regular attendance

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs