Catering Manager - DoubleTree by Hilton Hotel Kansas City - Overland Park

Hilton•Overland Park, KS

About The Position

The beautiful DoubleTree by Hilton Hotel Kansas City – Overland Park is searching for a Catering Manager following an exciting internal promotion! If you’re passionate about selling and servicing exceptional corporate and social events, we’d love to have you on our team. Join us and make an impact! What will I be doing? As Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. Specifically, your essential functions will be to perform the following tasks to the highest standards: To organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Selling and influencing both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. Regular attendance. #LI-JW1 EOE/AA/Disabled/Veterans

Requirements

Minimum Years of Experience\: one (1) year sales or catering background

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)
Catering sales within the hotel industry

Responsibilities

Development of market segment(s) including solicitation of new customer relationships
Negotiation of business through proposals and contracts to close business
Creative design of menus and events to maximize revenue and event experience
Maintain existing relationships with corporate and social accounts
Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events
Directs event logistics to affected departments and team members responsible for event execution
Serve as the primary contact and is responsible for his/her experience
Organize, plan and prioritize your duties by developing plans and goals
Timely communication to internal and external clients via telephone, email, written documents or in person
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
Demonstrate knowledge of job systems, products, systems, and processes
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
Selling and influencing both internal and external clients
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
Participate in customer site inspections and assist with the sales process as necessary
Other duties as necessary based on business needs
Regular attendance

Benefits

Access to your pay when you need it through DailyPay
Health insurance
Quarterly bonus potential
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Sales Incentive Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout