Catering and Special Events Director

Betsy Hospitality Management, LLC•Miami Beach, FL

About The Position

The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest. Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service. We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you. Summary The Catering and Special Events Director oversees all aspects of a catering operation, ensuring events are planned, executed, and managed to meet client expectations and maintain high standards of food and service. This includes managing staff, coordinating with vendors, developing menus, managing budgets, and handling logistics.

Requirements

Hotel Management System - Opera Cloud
Electronic mail and file software - Gmail and Google Drive
Facilities management software - Triple Seat
Office suite software - Microsoft Office
Presentation software - Microsoft PowerPoint
Spreadsheet and budget software - Microsoft Excel
Purchasing software - Craftable
Word processing software - Microsoft Word Skills
Persuasion - Persuading others to change their minds or behavior
Customer Service - A strong focus on customer satisfaction and building positive client relationships with a record of demonstrable sales success
Coordination - Adjusting actions in relation to others' actions
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Organization - Maintain a highly organized department through BEOs, File Storage, and event Accounting
Event Planning and Management - Strong organizational and logistical skills are essential
Culinary Knowledge - Understanding of food and beverage preparation, menu planning, and presentation
Financial Management - Budgeting, cost control, and financial analysis skills
Leadership and Management - Ability to motivate and manage a team, delegate tasks effectively, and resolve conflicts
Communication and Interpersonal Skills - Excellent communication and interpersonal skills for interacting with clients, staff, and vendors
Problem-Solving - Ability to quickly identify and resolve issues that may arise during events
Knowledge of Industry Trends - Staying up-to-date on the latest trends in catering, sales, and hospitality
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
Oral Expression — The ability to communicate information and ideas in speaking so others will understand
Written Comprehension — The ability to read and understand information and ideas presented in writing
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person
Written Expression — The ability to communicate information and ideas in writing so others will understand
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways
Near Vision — The ability to see details at close range (within a few feet of the observer)
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly
A minimum of at least 5 years of experience in a similar role, preferable within the luxury, South Florida market

Nice To Haves

Bachelor’s degree in Sales / Marketing, Hospitality Management or related field preferred

Responsibilities

Oversee and direct all aspects of operations for the catering and special events department
Responsible for the entire event lifecycle, from initial planning and proposed development to menu selection, staffing, setup, service, and post-event clean-up, and reconciliation
Collaborates with the chef to create menus that align with client needs and preferences, manages overall costs, and ensures that quality and presentation standards are met
Develop and Manage budgets for catering events, tracking expenses, and ensuring profitability
Build and maintain strong relationships with clients as it is crucial to ensuring their needs are met and their events are successful
Negotiate contracts with vendors, manage inventory, and ensure timely delivery of supplies
Lead sales and marketing efforts to attract new clients and promote the catering services with measured goals
Ensure high standards of food quality, service, and presentation are maintained throughout all events
Ensure all catering operations adhere to health and safety regulations, including food handling and sanitation procedures
Book events within the booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures
Up-sell products and services, closing the best opportunities for the Hotel based on market conditions and Hotel needs
Manage the Event Coordinator to ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Confirm final billing accuracy prior to and then process the final bill. Close sales by collecting client deposit and signed contract
Maintain an understanding of the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand, etc.)
Identify operational challenges associated with an event and determine how to best work with the Hotel staff and customer to solve these challenges and/or develop alternative solutions
Work to develop new or existing policies and procedures as determined by need in order to enhance the productivity of the event process
Schedule, coordinate and/or conduct site inspections
Adhere to all standards, policies, and procedures
Perform other duties, responsibilities, and special projects as assigned