Category Specialist

About the position

Chewy is looking for a Category Specialist to support the operations of our Category Management team from our Boston, MA office location. We are in need of specific language abilities with Mandarin and English at a business communication level; this is a core requirement to be considered. You will support specific categories; responsibilities include handling vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for vendors; it's crucial to deliver high quality, thoughtful service to our vendors. You will directly craft our vendor partners and customers experience, which in turn, builds the Chewy brand. A successful candidate will implement and deliver priorities in an organized fashion and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through important situations. In this role you will showcase your strong verbal & written communication skills, attention to detail, ability to absorb information & experiences quickly and apply findings, and be able to work well with internal and external partners. This role will challenge you to be flexible, solution-oriented, and have a customer focused mentality.

Responsibilities

• Resolve vendor tickets on a daily/weekly basis in line with our SLAs
• Set up and complete promotions as per category manager direction
• Ensure new vendors / new SKUs are onboarded according to SLAs; troubleshoot issues and advance when vital
• Work cross-functionally with supply chain, private label, finance, catalog and promotion teams

Requirements

• Proficient at a business level in Mandarin and English.
• Completion of a BS/BA degree
• 0-1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
• Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
• Strong verbal and written communication, self-starter with a bias for action, attention to detail, proven time, data and interpersonal leadership skills.