CAT Hail Manager

Dent Wizard•Colorado Springs, MO

5d•$65,500 - $80,000

About The Position

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The Manager – CAT Hail at Dent Wizard is responsible for overseeing and managing catastrophe (CAT) hail repair operations, ensuring seamless coordination among Dealerships, Body Shops, insurance companies, and repair teams. This role involves leading large-scale hail-damage response efforts, optimizing operational efficiency, and ensuring quality control in vehicle hail-repair processes.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Automotive Technology, or a related field (preferred).
4+ years of experience in catastrophe hail repair operations, automotive repair management, or a related field.
Strong understanding of repair standards, insurance claims processes, and hail damage assessment.
Proven leadership experience in managing large teams in fast-paced environments.
Excellent communication and negotiation skills to manage relationships with Dealership, Body Shops, insurers, and repair teams.
Ability to analyze data, create reports, and implement operational improvements.
Proficiency in industry-related software and technology, including estimating software (CCC, Audatex, Mitchell).
Strong problem-solving and decision-making skills, especially in high-pressure situations.
Continuous viewing from and inputting data to a computer screen
Ability to work in office, outside, and manufacturing environments as needed.
Travel may be required up to 80%
This position is primarily sedentary and requires the ability to sit for extended periods of time.
All applicants being considered for employment must pass a pre-employment drug screening and background check

Responsibilities

Operational Management Lead and manage large-scale hail catastrophe (CAT) response operations for vehicles.
Develop and implement efficient repair processes that ensure quality and compliance with industry standards.
Oversee the logistics and deployment of technicians, equipment, and materials for hail-damage repairs.
Coordinate with insurance adjusters, dealerships, and repair facilities to streamline claims and repair workflows.
Monitor key performance indicators (KPIs) to ensure operational efficiency, productivity, and profitability.
Team Leadership & Workforce Management Recruit, train, and manage a team of hail repair specialists, paintless dent repair (PDR) technicians, and support staff.
Ensure compliance with safety protocols and industry standards for all field and repair operations.
Develop training programs to enhance team skills and stay ahead of evolving hail repair techniques.
OEM & Client Relations Serve as the primary liaison between Dealerships, Body Shops, insurance providers, and service centers.
Negotiate contracts and service agreements with customers and suppliers to ensure cost-effective operations.
Maintain strong relationships with clients, dealerships, and partners to ensure customer satisfaction.
Financial & Compliance Oversight Develop budgets and cost estimates for CAT hail repair projects to ensure financial efficiency.
Implement cost-control measures to maximize profitability while maintaining service quality.
Ensure compliance with federal, state, and local regulations regarding hail damage repair and insurance claims.
Technology & Process Improvement Utilize data analytics and reporting tools to assess performance and improve operational strategies.
Drive continuous improvement initiatives to enhance efficiency and reduce repair turnaround times.
Account Management Conduct Quarterly Business Reviews with current customers (QBR)
Develop and manage strong relationships with top customers within the Division in partnership with Operations
Collaborate with Dealer Tire sales partners
Proactively identify opportunities and provide solutions that address customer needs.
Other Duties as Assigned