Casualty Claims Examiner I

J.B. Hunt Transport Services, Inc.•Greendale, WI

About The Position

Under general supervision, this position is responsible for the investigation and resolution of moderately complex claims. This incumbent will work closely with internal and external contacts to investigate claims, negotiate settlements, and prepare reports to ensure accurate and timely processing of casualty claims.

Requirements

High School Diploma/GED with 1-2 years of experience in Auto/General Liability Claims, Insurance, or related field, or suitable combination of education, experience, and training
Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to adapt to a dynamic work environment and shifting priorities and directives
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to work with a variety of individuals and groups in a constructive and collaborative manner
Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
Ability to process information with high levels of accuracy
This position is not eligible for employment-based sponsorship.

Nice To Haves

Bachelor's Degree with 1 year of experience in Auto/General Liability Claims, Insurance, or related field
Experience in a call center, particularly within the Insurance industry
Ability to maintain composure under pressure
Ability to type at least 30 words-per-minute
Knowledge of claim investigation procedures
Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems
Proficiency in documenting case details accurately and assessing payment eligibility

Responsibilities

Utilize independent knowledge and experience to conduct claims investigations to determine liability exposure of each assigned claim. This investigation includes analysis of state and federal laws, retaining services of field investigators, outside legal counsel to obtain a full picture of exposure and documentation of all findings for each claim within the claims matter management system for management review as well as internal and external audit processes.
Manage moderately complex claims involving alleged property damage and bodily injury through the interview of key witnesses, securing evidence, reviewing applicable statutes and laws, and analysis of estimates of repair, analyzing medical reports
Handle all monetary aspects of assigned claims through the calculation of financial exposure analysis leading to the establishment of reserves at proper levels within assigned approval levels. And, by keeping management aware of claims with exposures above approved levels for continuous timely and efficient resolutions of assigned claims.
Manage negotiations with claimants, claimant's legal representatives or third parties by utilizing strong communication and negotiation skills in sharing investigative results and rationale, listening to claimant perspective and arguments, and influencing claimant perspective to achieve consensus on appropriate and final resolution of assigned claims
Utilize strong communication skills to keep all stakeholders aware of findings, decisions, and resolutions to support plans and initiatives to meet business unit needs while establishing accountability in achieving results and identifying and addressing improvement opportunities
Prioritize and manage assigned claims workload to keep all involved parties informed and provide timely claims status updates
Initiate prompt contact with claimants to obtain information and establish the claims process; process incoming calls, emails, and notifications to support workload surges and/or extenuating situations including the creation of accident reports from the accident hotline
Collect and analyze data from internal departments and third-parties to create repair estimates for company equipment to subrogate against adverse parties; present collected data to adverse party for collection or reimbursement of damages
Ensure compliance with company and departmental policies and procedures that support the mission, values, and standards of ethics and integrity of the company
Pursue continual education in the practice of transportation claims management through internal training, seminars, and other educational materials to stay abreast of the changing claims and legal environment