Casualty Claims Adjuster

Berkley • Scottsdale, AZ

86d

About The Position

The Casualty Claims Adjuster is a key contributor to the Berkley One brand. The position requires Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. This position is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner. At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

Requirements

• Bachelors degree or equivalent work experience.
• Minimum 3 years of experience handling injury insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems.
• Broad knowledge of auto, bodily injury, UM/UIM, and first party injury claims.
• Exceptional oral and written communication skills.
• Calm under pressure with excellent organizational and negotiation skills.
• Strong sense of accountability, fun and adventure.
• Natural curiosity and a love for learning how things work.

Nice To Haves

• Experience with automated claims systems.
• Ability to actively participate on CAT duty when needed.

Responsibilities

• Handle first and third-party personal lines auto, homeowner liability, bodily injury, first party medical/PIP, and auto physical damage claims of moderate complexity.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution.
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans.
• Negotiate claim settlements with attorneys and unrepresented claimants.
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties.
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims.
• Write denial letters, reservation of rights, coverage disclaimers and other correspondence.
• Work with defense counsel and coverage counsel as needed.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Pro-actively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers.
• Perform administrative functions such as expense accounts and time off reporting as required.

Benefits

• Competitive compensation.
• Paid time off.
• Comprehensive wellness benefits and programs.
• Employer funded health savings account.
• Profit sharing.
• 401k.
• Paid parental leave.
• Employee stock purchase plan.
• Tuition assistance.
• Professional continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees