Casual Sales Ambassador - Baybrook
About The Position
Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, Sales Ambassadors consistently surpass daily sales goals while fostering a fun and inclusive team environment that encourages customer loyalty. The role involves creating unique and memorable experiences for shoppers through personalized product recommendations and sharing expertise. For Sales Ambassadors, the position is not just about selling products, but about making a positive impact on the world.
Requirements
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice To Haves
- Experience with consultation-based customer service models
- Strong problem-solving skills to address issues that arise in day-to-day operations
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Responsibilities
- Utilize StoreForce dashboard results and seek feedback to exceed sales goals.
- Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
- Consistently deliver a world-class customer experience to every customer.
- Connect with customers and identify their needs by listening attentively and asking open-ended questions.
- Show off products by demonstrating their unique benefits and features.
- Seek opportunities to make customers' day and leave the world Lusher than we found it.
- Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Articulate brand values in the shop and through community engagement by hosting store parties and other initiatives.
- Spread the word about what makes Lush unique, and inspire others to join in making a positive impact.
- Continually expand product knowledge with ongoing learning and diving deep into all things Lush.
- Stay up-to-date on products, ingredients, and unique benefits to confidently and consistently make informed product recommendations.
- Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales.
- Take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate skills, knowledge, and abilities.
- Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
- Be punctual, reliable, and present at work.
- Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
- Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
- Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.
- Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
