Casual Patient Service Coordinator - Hematology and Oncology

Children’s Minnesota • Minneapolis, MN

153d

About The Position

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience required.
• One year of medical office setting experience preferred.
• Knowledge of medical insurance preferred.

Nice To Haves

• Post secondary education preferred.
• Exceptional customer service skills.
• Strong computer skills such as Microsoft Word, Excel, or hospital technology systems.
• Ability to communicate and interact in a respectful and professional manner.
• Ability to contribute to a positive clinic teamwork environment.
• Ability to perform front desk clinic functions.
• Knowledge of HIPAA and ability to handle confidential information.
• Demonstrate prompt and reliable attendance.
• Ability to apply logical thinking to problem solve.
• Ability to multi-task in a fast-paced work environment.

Responsibilities

• Provide exemplary customer service to families, staff, and providers.
• Promote a positive patient and family experience.
• Answer questions warmly, promptly, and correctly.
• Ensure efficient and orderly registration and check-in of patients.
• Obtain accurate and complete patient demographic and financial information.
• Support patient care in the clinics.
• Provide overall administrative support to the clinical area.
• Act as the clinics technology resource.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Other fringe benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED