Casual Field Services Agent - COP
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About The Position
DHL Express, Inc. is seeking a Casual Field Services Agent to join our team in Coppell, Texas. As a Service Agent, you will play a crucial role in providing operational management and support at our service center location. Your primary responsibility will be to ensure the efficient and timely handling of customer materials and shipments, which is vital to our commitment to customer satisfaction. This position requires adherence to safety, security, regulatory, and company policies, ensuring that all operations are conducted in compliance with established standards. In this role, you will be the first point of contact for our customers, providing exceptional customer service and operational support. You will answer phone calls, greet visitors, and resolve billing issues related to the Service Center. Additionally, you will research shipment tracking requests, provide feedback to customers, and work closely with Sales and Service teams to resolve any customer problems that may arise. Your ability to communicate effectively and efficiently will be key to ensuring a smooth operation. You will also assist with various operational procedures, including sorting, loading and unloading activities, shipment processing, and documentation. This includes manifesting, bagging, sending shipment status information, and accepting or securing over-the-counter payments. Timely dispatch of pick-up and delivery information is essential, and you will be responsible for arranging daily pick-up schedules. In some markets, you may also process or prepare import/export documentation and assist in the customs clearance process. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering high-quality service. If you are looking to start your career with a globally recognized company that values its employees and promotes a culture of personal commitment, DHL is the place for you.
