Spa - Casual Esthetician

Pacific Hospitality Group•Koloa, HI

47d

About The Position

what you will accomplish Provides consistent professional skin care treatments in accordance withspa protocols and accepted certification practices to male and female guests. Develops an appropriate treatmentplan based on the guest's needs and requests. Does not providemedical advice. Provides the highest level of customer satisfaction by listeningand understanding guests' needs and desires. Maintains and expands the patronage of spaand salonby actively promoting/upsellingadditionaltreatments, servicesand retail products. Maintains knowledge of other services and amenities of the property. Explains features and benefits of spa products, treatmentsand services to guests. Provides answers to pre-treatment and post-treatment questions. Manages time efficiently to maintaintight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays. Demonstrates respect, sensitivityand concern for guests' needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times Uses computer systems to accurately enter information, chartand document each guest seen. Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managerwhenever observedand takes immediate action to resolvein emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member hasresponsibility to report defective, damagedor lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Reporting to workas scheduled (on time and on regularbasis) is an essential function of the job. Complies withroom set up and sanitation procedures, inventoryand linens guidelines. Assistsin maintainingcleanliness and restocking of all treatment rooms. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Ensures all guest communications are in compliance with Spa department and hotel standards.Notifies supervisor and/or Security of all unusual events or circumstances, inappropriate guest behavior, missing items, or alleged theft. Ensures safety of guests at all times when performing treatments.Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, adverse reactions, or unusual situations so prompt corrective action may be taken. Communicates with other departments and staff to fulfill guest needs Improves job knowledge by attending training sessions as instructed. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

Requirements

Diploma or certification as Esthetician requiredto obtain a license/permit in the state/county/city of the spa.
Three to five years of experience as a licensed Esthetician in similar environment (i.e.spa, hotel, med spa, or resort) desired.
Must successfully complete a skills assessment if conducted at the spa.
Trained and certified in all basic skin care services.
Must be able to perform all skin care treatments offered by the spa for both men and women.
Able to deliver diverse facials as per spa protocols and guidelines.
Understands contraindication for specific facials and/or products.
Must maintaincurrent State, County, Cityor other required Esthetician licenses/permits.
Must provide valid original copy of license/permits as required by Spa and/or State law.
Valid CPR certificate or willingness and ability to obtain one may be required.
Requires ability to serve needsof guestthrough use of the phone, computer and face-to-face interactions.
Contacts sometimes containconfidential/sensitive information so requires abilityto use discretion.
Must demonstratepositive attitude and professional demeanor.
Requires strong communicationand interpersonal skills and commitment to a high levelof guest satisfaction.
Completes all training and continuing education as required.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires ability to learn and use telephone and computer systems used at the hotel.
Working knowledge and skills of computer operation required
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operatingand maintenance instructions, and procedure manuals.
Must be able to speak, read, writeand understand English to understand instructions, safety rules, and communicate with guests.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekendsand alternate shifts.
Must know all applicable health standards.
Must maintaina clean and appearance and professional demeanor

Responsibilities

Provides consistent professional skin care treatments in accordance withspa protocols and accepted certification practices to male and female guests.
Develops an appropriate treatmentplan based on the guest's needs and requests.
Provides the highest level of customer satisfaction by listeningand understanding guests' needs and desires.
Maintains and expands the patronage of spaand salonby actively promoting/upsellingadditionaltreatments, servicesand retail products.
Maintains knowledge of other services and amenities of the property.
Explains features and benefits of spa products, treatmentsand services to guests.
Provides answers to pre-treatment and post-treatment questions.
Manages time efficiently to maintaintight schedule, prepare for guests and execute all treatments.
Monitors schedule to minimize delays.
Demonstrates respect, sensitivityand concern for guests' needs in a professional manner.
Maintains strict confidentiality according to department procedures and guidelines.
Follows proper draping procedures and Blood Borne pathogen procedures at all times
Uses computer systems to accurately enter information, chartand document each guest seen.
Follows all safety policies and procedures.
Reports potential safety issues to managerwhenever observedand takes immediate action to resolvein emergency situations.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to workas scheduled (on time and on regularbasis) is an essential function of the job.
Complies withroom set up and sanitation procedures, inventoryand linens guidelines.
Assistsin maintainingcleanliness and restocking of all treatment rooms.
Resolves guest complaints within scope of authority, otherwise refers the matter to management.
Ensures all guest communications are in compliance with Spa department and hotel standards.
Notifies supervisor and/or Security of all unusual events or circumstances, inappropriate guest behavior, missing items, or alleged theft.
Ensures safety of guests at all times when performing treatments.
Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, adverse reactions, or unusual situations so prompt corrective action may be taken.
Communicates with other departments and staff to fulfill guest needs
Improves job knowledge by attending training sessions as instructed.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.