Cast Member

Cinépolis Cinemas USA • Flower Mound, TX

12d • Onsite

About The Position

Cast Members are responsible for providing great guest service to our guests in the areas of Concierge, Concessions, Running, Cleaning, and Usher.

Requirements

• Proficient guest service, administrative and follow-up skills
• Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners.
• Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis.
• Capability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication skills as well as math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling regulations.
• Flexible working hours including holidays and weekends.
• Knowledge of company policy and procedure.

Responsibilities

• Guarantee guest service is professional, helpful, thorough and timely.
• Concession preparation, cashiering and maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
• Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid and closing procedures.
• Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating of guests as needed.
• Inform management team of any guest issues and or maintenance requests.
• Ensure the security of all box office cash and tickets.
• Distribute and understand proper use of hearing impaired equipment.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content
• Assist with other functions as instructed by the management team.
• Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise.
• Remain up to date on movie summaries.
• Other duties as assigned.

Benefits

• Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed