Regal Cinemas at the Shoppes at Ithaca Mall- Ithaca, NY - Cast Member-Free Tickets + 50% off food

Regal • City of Ithaca, NY

1h • Onsite

About The Position

Regal Cinema at The Shoppes at Ithaca Mall is seeking part-time cast members who are passionate about movies and dedicated to providing excellent service, cleanliness, and an enjoyable movie-going experience for guests in a diverse, fun, energetic, and engaging environment. Cast Members receive benefits such as free movie tickets and a 50% discount on concessions, along with flexible scheduling and competitive pay. The company promotes from within, offering a clear path for career advancement. Team members are classified as variable hour, part-time fixed, part-time regular, or full-time hourly employees, primarily responsible for ensuring exceptional guest service. They may be assigned to work in the Box Office, Concession Stand, or as an Usher. All team members must represent Regal consistent with its mission and policies, including maintaining regular attendance, handling emergency situations, performing general cleaning duties, and adhering to the company dress code.

Requirements

• Passion about movies
• Ability to deliver the best possible service, cleanliness and movie-going experience to guests
• Availability to work weekends is a must
• Regular and consistent attendance
• Ability to handle emergency situations when called upon to do so
• Ability to perform general cleaning duties
• Compliance with company dress code
• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
• If assigned duties include selling/serving alcohol, must complete any legally required state or local training and obtain the required certificate
• If assigned duties include selling/serving alcohol, must complete the Regal Responsible Beverage Server training on Regal Online University
• Possess good public speaking, listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination

Nice To Haves

• Weekday opening and/or closing availability is preferred

Responsibilities

• Provide guest service by selling tickets, concessions, and/or working as an usher
• Ensure guests receive exceptional service
• Maintain regular and consistent attendance
• Handle emergency situations when called upon to do so
• Perform general cleaning duties
• Comply with the company dress code
• Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)
• Up sell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX) (Box Office)
• Promote the Regal Crown Club program (Box Office)
• Ensure tickets are sold in accordance with the MPAA rating system and company policy (Box Office)
• Respond to phone calls and questions from guests in a manner consistent with guest service philosophy (Box Office)
• Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)
• Promote the Regal Crown Club program (Concession)
• Operate, prepare and clean all concession related equipment (Concession)
• Up sell/Suggestive sell (Concession)
• Comply with all local, state and federal food safety laws (Concession)
• Abide by all federal and state laws with regards to breaks and/or meal periods (Concession)
• Ensure required alcohol certification and training are current where applicable (Concession)
• Read and understand training materials that will cover subjects such as sexual harassment and discrimination (Concession)
• Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums (Usher)
• Inspect backpacks and packages when applicable (Usher)
• Manage crowd control and assist guests in finding seats in auditoriums when necessary (Usher)
• Enforce MPAA rating system (Usher)
• Conduct in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)
• Report to the management any problems, discrepancies or unusual situations that arise at the theatre (Usher)
• Perform in-auditorium concession auxiliary sales as directed by management (Usher)
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)
• Monitor the cleanliness and operation of theatre vending equipment (Usher)
• Assist with all opening and closing duties as assigned by management (Usher)

Benefits

• Access to free movie tickets
• 50% discount on concessions
• Flexible scheduling
• Competitive pay
• Being part of the entertainment industry
• Clear pathway for career advancement (promotes from within)
• 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees