Regal Cinemas - Cast Member - Colonie Center 13 & RPX - Albany, NY - $16.00/HR Starting Wage - Free Movies - 50% Off Concessions

Regal • Village of Colonie, NY

11h • Onsite

About The Position

Regal Cinemas at Colonie Center is seeking part-time cast members who are passionate about movies and dedicated to providing exceptional service, cleanliness, and an enjoyable movie-going experience for guests. Cast Members are the face of Regal, responsible for guest service in the Box Office, Concession Stand, or as an Usher. This role involves selling tickets and concessions, promoting the Regal Crown Club, and maintaining theatre cleanliness. Team members benefit from free movie tickets, discounted concessions, flexible scheduling, and opportunities for career advancement within the entertainment industry. Floor Staff positions can be variable hour, part-time fixed, part-time regular, or full-time hourly, with a primary focus on delivering outstanding guest service and upholding Regal's mission and policies.

Requirements

• Ability to perform each essential duty satisfactorily
• Completion of cast certification program as a cast member and as box office cashier or progress towards completion
• If assigned duties include selling/serving alcohol, complete any legally required state or local training and obtain the required certificate
• Complete the Regal Responsible Beverage Server training on Regal Online University if selling/serving alcohol
• Possess good public speaking skills
• Listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Responsibilities

• Provide guest service selling tickets, concessions and/or working as an usher
• Ensure regular and consistent attendance
• Handle emergency situations when called upon to do so
• Perform general cleaning duties
• Comply with company dress code
• Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)
• Up sell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX) (Box Office)
• Promote the Regal Crown Club program (Box Office & Concession)
• Ensure tickets are sold in accordance with the MPAA rating system and company policy (Box Office)
• Respond to phone calls and questions from guests in a manner that is consistent with our guest service philosophy (Box Office)
• Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)
• Operate, prepare and clean all concession related equipment (Concession)
• Up sell/Suggestive sell (Concession)
• Comply with all local, state and federal food safety laws (Concession)
• Abide by all federal and state laws with regards to breaks and/or meal periods (Concession)
• Ensure required alcohol certification and training are current where applicable (Concession)
• Sell or serve alcohol if of legal age and assigned duties include it (Concession)
• Read and understand training materials that will cover subjects such as sexual harassment and discrimination (Concession)
• Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums (Usher)
• Inspect backpacks and packages when applicable (Usher)
• Manage crowd control and assist guests in finding seats in auditoriums when necessary (Usher)
• Enforce MPAA rating system (Usher)
• Conduct in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)
• Report to the management any problems, discrepancies or unusual situations that arise at the theatre (Usher)
• Perform in-auditorium concession auxiliary sales as directed by management (Usher)
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)
• Monitor the cleanliness and operation of theatre vending equipment (Usher)
• Assist with all opening and closing duties as assigned by management (Usher)

Benefits

• Access to free movie tickets
• 50% discount on concessions
• Flexible scheduling
• Competitive pay
• Being part of the entertainment industry
• Clear pathway for career advancement (promotes from within)
• 401(K) retirement plan, with a company match (eligible after age 21 and six months of service)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees