Cast Member - Carlsbad 12 ($17.50/hr)

Regal Cinemas • Carlsbad, CA

274d

About The Position

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members must act as a representative of Regal in a way that is consistent with our mission statement and policies; including regular and consistent attendance, handling of emergency situations when called upon to do so, general cleaning duties, and compliance with our company dress code.

Requirements

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate
• Possess good public speaking, listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Possess excellent communication skills with customers, co-workers and management

Responsibilities

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Operating POS system for concession, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed coupons as well as concession stock inventory
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws
• Abide by all federal and state laws with regards to breaks and/or meal periods
• Ensure required alcohol certification and training are current where applicable
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Benefits

• Free movie passes and discounted concessions at any Regal location
• Eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service

What This Job Offers

• Career Level: Entry Level
• Industry: Motion Picture and Sound Recording Industries
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees