About The Position
Serve as customers’ point of contact, including handling customer changes and requests. Make reservations for guests, conduct reservation follow-ups, arrange transportation, and assign special rooms and dinners. Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements. Answer calls from customers, business partners, and provide assistance as needed. Organize and classify documents (e.g., credit applications, reservation forms) for filing. Deliver mail, photocopy documents, type, and proofread customer correspondences as needed. Assist with mail and telemarketing campaigns. Assign new players sources codes for the appropriate junket representative. Complete temporary credit line approval This Travel Only (TTO) for guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested.
Nice To Haves
- High school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None License or Certification
Responsibilities
- Serve as customers’ point of contact, including handling customer changes and requests.
- Make reservations for guests, conduct reservation follow-ups, arrange transportation, and assign special rooms and dinners.
- Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements.
- Answer calls from customers, business partners, and provide assistance as needed.
- Organize and classify documents (e.g., credit applications, reservation forms) for filing.
- Deliver mail, photocopy documents, type, and proofread customer correspondences as needed.
- Assist with mail and telemarketing campaigns.
- Assign new players sources codes for the appropriate junket representative.
- Complete temporary credit line approval This Travel Only (TTO) for guests.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance.
- Stand, sit, or walk for an extended time period.
- Perform other reasonable job duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
