Casino Shift Manager

Landry's, LLC. • Stateline, NV

93d

About The Position

It is the responsibility of the Casino Shift Manager to oversee the day-to-day operations and manage all aspects of the casino floor and staff as it relates to Table Games during their assigned shift. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Requirements

• Ability to effectively manage employees including necessary training and coaching.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Computer literate in Microsoft Windows/Office applications required.
• Basic mathematical skills required.
• Identify different denominations of gaming chips and currency.
• Print and write legibly.
• Maintain confidentiality.
• Work as a team.
• Appropriate professional appearance and demeanor.
• Minimum age of 21 years old.
• Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours.

Nice To Haves

• Prior Casino Experience
• Team Player with a guest first attitude.

Responsibilities

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games staff including managers, supervisors and dealers.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage.
• Identify advantage play and cheating techniques in a timely fashion.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business.
• Review for accuracy player ratings completed by Casino Floor Supervisors.
• Continually communicate pertinent gaming and employee information to the VP of Casino Operations.
• Evaluate and issue (or revoke) casino credit as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues.
• Use good judgment when evaluating unique circumstances.
• Accurate and efficient completion of day-to-day reports and special projects.
• Work varied shifts, including weekends and holidays.
• Perform other reasonable duties and responsibilities as requested.
• Effective coaching and issuance of progressive discipline as appropriate.
• Administrative responsibilities include entering payroll information, attendance and disciplinary action tracking.

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees