CSM

ELEVATION ENTERTAINMENT GROUP•Citrus Heights, CA

25d•$90,000 - $110,000•Onsite

About The Position

Casino Shift Manager Primary Function To lead a team in the daily operations of the casino during their assigned shifts to ensure staffing levels are appropriate, enforcing compliance with Title 31 requirements, and federal, state, and local laws and regulations are being followed, and handling guest interactions to provide and maintain the highest quality guest experience possible.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or a minimum of one year of related poker supervisory experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondences, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able successfully pass a thorough background check from the City in order to obtain a Gaming License
Must be able to renew and maintain an active Gaming License according to the city’s requirements
May be required to obtain and maintain a Key Employee License issued by the State of California Department of Justice Bureau of Gambling Control.
Must be able to talk and hear.
Close vision
Distance Vision
Peripheral Vision
Depth perception
Ability to adjust focus

Responsibilities

Ensure a smooth and profitable flow of all gaming related duties by properly staffing and documenting each shift according to business needs, and relaying information regarding potential shift issues to the incoming Shift Manager; maintain and oversee all dealer rotations and incorporate meal and rest periods.
Consistently enforce Company policies and procedures, “Player Conduct Rules”; Problem Gambling Policies and Procedures, Minimum Internal Control Standards and Procedures as set forth by the California Gambling Control Act, and all principles of RBS (Responsible Beverage Service)
Resolve disputes and guest complaints; diffuse problems by listening empathically to guests when they have complaints; follow up with guests by providing realistic solutions in a timely manner and making every effort to make the truly satisfied.
Attend annual BSA/AML training, as scheduled.
Communicate with guests who decline requests to provide required identification when currency transactions exceed $10,000 cash in or cash out.
Communicate guest name and/or description on buy-ins over $2,500 to all Gaming Attendants.
Report any suspicious activity observed to the General Manager and Compliance Officer and recording any suspicious activity on an Incident Report (“IR”) in the Casino Tracking System (“CTS”).
Assist employees in reporting suspicious activity observed to the General Manager and Compliance Officer and completing an IR.
Effectively manage employee performance by consistently providing constructive feedback, taking a collaborative approach to employee development, and administering necessary training including evaluations and performance improvement plans. Hold team accountable and ensure the Company’s core values and performance standards are met.
Monitor and consistently enforce all Meal Break and Rest Break policies for staff; review scheduling of meal breaks, ensure meal breaks are provided timely, and audit meal break time keeping for accuracy.
Communicate with staff on any on changes or updates to Company policies or procedures, and train accordingly.
Coordinate with the HR Manager to develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.