Casino Shift Manager- Full Time (Caesars Atlantic City)
About The Position
Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment. Responsible for the operation and conduct of table games for assigned shift in accordance with gaming regulations and Internal Controls. Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift. As a designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, Attendant Regulations and Internal Controls. Ensures that cash transactions over $10,000 during one gaming day are recorded on CTR forms and submitted. Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure. Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee and company. Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically and regularly engaging with customers while they play. Provides an outstanding gaming experience/environment. Responsible for the achievement of CSA objectives and return visits of profitable customers.
Requirements
- General business and accounting knowledge, broad knowledge of games, and casino rules, regulations and administration
- Organizational, supervisory, and communication skills
- Dealing experience on all games, preferably with supervisory experience as a Casino Games Manager and Supervisor
Responsibilities
- Creates and ensures a fun-filled, entertaining and exciting environment
- Serves as a dynamic, positive leader
- Acts as a role model and coach while developing employees
- Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained
- Works as a change agent to improve and streamline department operations
- Demonstrates excellent facilitator skills in resolving conflicts between different points of view
- Demonstrates leadership skills in determining a vision
- Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees
- Recommends and implements change to improve overall employee and guest satisfaction
- Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results
- Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment
- Responsible for the operation and conduct of table games for assigned shift in accordance with gaming regulations and Internal Controls
- Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift
- Ensures that cash transactions over $10,000 during one gaming day are recorded on CTR forms and submitted
- Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions
- Recommends policy changes according to procedure
- Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee and company
- Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically and regularly engaging with customers while they play
- Provides an outstanding gaming experience/environment
- Responsible for the achievement of CSA objectives and return visits of profitable customers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
