CASINO SHIFT MANAGER 2nd Posting

Menominee Casino Resort • Town of Menominee, WI

9d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Assist in developing policy and planning for the establishment of all
operational objectives.
Ensure implementation and execution of all Company policies.
Reports to management any issues that arise during assigned shift.
Reports to management any employee related problems or concerns that may
arise.
Resolves customer complaints in a prompt and courteous manner.
Ensure that all customers are satisfied with their experience at the Casino.
Knowledgeable of local jurisdiction gaming laws (federal, state, etc.) and
attendant regulations as well as internal controls, policies, and procedure.
Responsible for maintaining a consistent, regular attendance record.
Shall be responsible for the supervision of personnel and operation of the
Menominee Casino Resort/Thunderbird complex.
Shall assist in warning or ejecting persons from the Menominee Casino Resort
Buildings and Property who are causing a disturbance and may call the local
police department for assistance.
Shall assist in monitoring the payouts on the tables and/or machines, to
ensure that proper amounts are being paid to customers.
Shall handle all disputes that may arise and settle disputes in a manner that
expresses good customer service as well as ensuring that the best interest of
the operation is considered at all times.
Shall become familiar with the emergency plans of the operation and be able
to put these plans into action.
Shall be responsible for controlling labor cost for the operation by
adjusting daily work force based on customer volume through the cooperation
and assistance of all department shift supervisors as needed.
Shall ensure customer service to all patrons by actively walking the Casino
floor and ensuring that adequate customer service is available. Shall act as
the #1 public relations employee on the floor.
Shall act as signatory on jackpots as outlined by Internal Control Manual.
Shall have excellent oral communication skills with the ability to handle
various situations that may arise.
Carries out supervisory responsibilities in accordance with the organizations
policies and applicable laws.  Responsibilities include interviewing, hiring,
and training employees; planning assigning, and directing work; appraising
performance; rewarding and disciplining; addressing complaints and resolving
problems.
Responsible to attend all mandatory trainings and meetings.
Responsible to maintain a Bartenders license.
Responsible to have a basic understanding of all departments handbooks
policies and procedures to be able to fill-in when necessary.
Responsible to keep lines of communication open via e-mails, reports, shift
reports.
Responsible to adhere to the Dress Code for Administrative Staff.
Any other duties as assigned by the General Manager.

ADDITIONAL RESPONSIBILITIES:

Shall assist in new employee orientation and training as requested.
Shall ensure that MCR/TC policy is enforced.
Shall perform other duties as assigned.

Requirements

• Bachelor’s degree from a four-year college or university or four to six years related experience and/or training; specifically related to the Casino Industry; or an equivalent of education and experience related to the Casino Industry.
• Three or more year’s supervisory experience.
• Knowledge of various gaming rules, and procedures.
• Computer experience.
• Required to pass and maintain the following training/certifications within a year of hire: CPR/AED Certification, Craps, Roulette, Blackjack, Pit Supervisory, and Title 31.
• Four to six years' experience in the Gaming Industry required.
• Four to six years’ management experience required.
• Must possess excellent communication skills, and effective public speaking skills.
• Ability to read, analyze, and interpret them most complex of documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, and public groups.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Maintain physical stamina to work in a fast-paced, customer-orientated environment and deal effectively with problems or difficult situations as they arise.
• Present in neat, well-groomed professional manner in accordance with company policies and procedures.
• Candidates must be at least 21 years of age or older.
• Ability to render levelheaded, sound business decisions in stressful or emergency situations to maintain adequate control of given situation.
• Shall have a pleasing personality.

Nice To Haves

• Preference given to qualified Menominee or other Native American applicants.

Responsibilities

• Assist in developing policy and planning for the establishment of all operational objectives.
• Ensure implementation and execution of all Company policies.
• Reports to management any issues that arise during assigned shift.
• Reports to management any employee related problems or concerns that may arise.
• Resolves customer complaints in a prompt and courteous manner.
• Ensure that all customers are satisfied with their experience at the Casino.
• Knowledgeable of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as internal controls, policies, and procedure.
• Responsible for maintaining a consistent, regular attendance record.
• Shall be responsible for the supervision of personnel and operation of the Menominee Casino Resort/Thunderbird complex.
• Shall assist in warning or ejecting persons from the Menominee Casino Resort Buildings and Property who are causing a disturbance and may call the local police department for assistance.
• Shall assist in monitoring the payouts on the tables and/or machines, to ensure that proper amounts are being paid to customers.
• Shall handle all disputes that may arise and settle disputes in a manner that expresses good customer service as well as ensuring that the best interest of the operation is considered at all times.
• Shall become familiar with the emergency plans of the operation and be able to put these plans into action.
• Shall be responsible for controlling labor cost for the operation by adjusting daily work force based on customer volume through the cooperation and assistance of all department shift supervisors as needed.
• Shall ensure customer service to all patrons by actively walking the Casino floor and ensuring that adequate customer service is available. Shall act as the #1 public relations employee on the floor.
• Shall act as signatory on jackpots as outlined by Internal Control Manual.
• Shall have excellent oral communication skills with the ability to handle various situations that may arise.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
• Responsible to attend all mandatory trainings and meetings.
• Responsible to maintain a Bartenders license.
• Responsible to have a basic understanding of all departments handbooks policies and procedures to be able to fill-in when necessary.
• Responsible to keep lines of communication open via e-mails, reports, shift reports.
• Responsible to adhere to the Dress Code for Administrative Staff.
• Any other duties as assigned by the General Manager.
• Shall assist in new employee orientation and training as requested.
• Shall ensure that MCR/TC policy is enforced.
• Shall perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level