Casino Services Representative I (Part Time; Varied Shift) $17/hr

Harrah's Cherokee Casino Resort•Cherokee, NC

20d•$17•Onsite

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE : Casino Services Representative DEPARTMENT: Marketing GRADE/FLSA STATUS : H9--Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO : Casino Services Supervisor SUPERVISES: NA JOB SUMMARY: Open Caesars Rewards accounts and provide customer information services to all patrons. Greet/direct motorcoaches and Patrons. Assist in the execution of casino promotions and special events in various locations and entertainment performances in the Cherokee Events Center. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Enter new customer accounts into the database, verify existing accounts and ensure database accuracy Greet customers as a company representative, providing information concerning casino programs, amenities, off-site attractions, hotels, restaurants, and Harrah’s Caesars Reward program Display Spotlight behaviors, and present upbeat and positive attitude Provide information about property and brand events, initiatives, products, and services Offer and promote the Caesars Rewards VISA card Occasionally greets motorcoaches; accurately distributing proper incentives and completing reports Issue promotional amenities, coupons, and maintain accurate banks and inventory control records Delight our guests with outstanding resort level service which includes creating a fun and exciting environment for the guest while working Promotions, Special Events & Entertainment Proactive with incidents and issues ensuring resolution with employees and guests Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions Set-up chair and row numbering per floor plan Remove all numbering from pavilion seats after shows Scan tickets and direct guest in Showroom, Promotions and Special Events Other duties as requested to deliver excellent service to internal and external customers Maintain a clean and orderly work environment Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties Must work with multiple departments and employees throughout the casino in order to execute a seamless guest interaction; thereby creating a unique and memorable visit Execution of slot tournaments Assist with WSOP registration desk duties when needed Adhere to regulatory, departmental and company policies/procedures in an ethical manner JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2): Demonstrate advanced proficiency in All Level 1 duties Must have extensive knowledge of CMS/Enterprise bank Greet motorcoaches, accurately distributing proper incentives to motorcoaches, and distribute Caesars Rewards Program to players across the casino floor by advertising the benefits Possess money-handling skills will handle large amounts of FSP vouchers daily Responsible for extreme accuracy of bus patron information in Group Sales Demonstrate proficiency in completing motorcoach reports Complete all paperwork accurately Demonstrate a high level of guest service skills Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments Execute Slot Tournament, run tournament computer, and/or complete necessary paperwork Strong Performer rating on last performance appraisal (must complete 90days as a Level 1 with SP or above rating) All other duties and responsibilities of CSR Level 1 JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 3): Demonstrate advanced proficiency in All Level 2 duties Defuse and handle customer disputes Frequently boards and greets buses Work with crowd control No disciplinary action in file above a documented coaching Minimum rating of Strong Performer Proficient in Motor coach programs to include reporting, issuing voids for bus patrons and adding buses to the Group Sales program

Requirements

High school diploma or GED required
Six months customer service preferred
Six months computer experience preferred
Six months Sales experience preferred
Must demonstrate the following essential knowledge and skills:
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ability to subtract, multiply and divide numbers is essential
Attention to detail
Strong interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Willing to learn and to be adaptable
Neat, professional appearance with excellent personal hygiene
Get along with co-workers and work as a contributing member of a team
Organization and time management skills
Excellent oral, written and public communication skills
Knowledge of CMS and eBank Not required at time of hire; may be learned in probationary period agreed upon at time of hire
Must be physically mobile with reasonable accommodations.
Must be able to respond to visual and aural cues
Must be able to operate in mentally and physically stressful situations
Must be able to attend to multiple tasks simultaneously
Must be able to lift up to 40 pounds and carry up to 40 pounds
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to stand for extended period of time
Must have the manual dexterity and coordination to operate office equipment, including, PC computers, fax machine and photo copier
Must be able to read, write, speak and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

Open Caesars Rewards accounts and provide customer information services to all patrons.
Greet/direct motorcoaches and Patrons.
Assist in the execution of casino promotions and special events in various locations and entertainment performances in the Cherokee Events Center.
Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Enter new customer accounts into the database, verify existing accounts and ensure database accuracy
Greet customers as a company representative, providing information concerning casino programs, amenities, off-site attractions, hotels, restaurants, and Harrah’s Caesars Reward program
Display Spotlight behaviors, and present upbeat and positive attitude
Provide information about property and brand events, initiatives, products, and services
Offer and promote the Caesars Rewards VISA card
Occasionally greets motorcoaches; accurately distributing proper incentives and completing reports
Issue promotional amenities, coupons, and maintain accurate banks and inventory control records
Delight our guests with outstanding resort level service which includes creating a fun and exciting environment for the guest while working Promotions, Special Events & Entertainment
Proactive with incidents and issues ensuring resolution with employees and guests
Participative member of the team by volunteering and being involved in buzz sessions, projects, committees, and task forces by providing input and suggestions
Set-up chair and row numbering per floor plan
Remove all numbering from pavilion seats after shows
Scan tickets and direct guest in Showroom, Promotions and Special Events
Other duties as requested to deliver excellent service to internal and external customers
Maintain a clean and orderly work environment
Maintain environment of readiness pertaining to supplies, resources, and tools to perform job duties
Must work with multiple departments and employees throughout the casino in order to execute a seamless guest interaction; thereby creating a unique and memorable visit
Execution of slot tournaments
Assist with WSOP registration desk duties when needed
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Demonstrate advanced proficiency in All Level 1 duties
Must have extensive knowledge of CMS/Enterprise bank
Greet motorcoaches, accurately distributing proper incentives to motorcoaches, and distribute Caesars Rewards Program to players across the casino floor by advertising the benefits
Possess money-handling skills will handle large amounts of FSP vouchers daily
Responsible for extreme accuracy of bus patron information in Group Sales
Demonstrate proficiency in completing motorcoach reports
Complete all paperwork accurately
Demonstrate a high level of guest service skills
Flexible to work additional hours, shifts and days off when needed and flexible with daily assignments
Execute Slot Tournament, run tournament computer, and/or complete necessary paperwork
Strong Performer rating on last performance appraisal (must complete 90days as a Level 1 with SP or above rating)
All other duties and responsibilities of CSR Level 1
Demonstrate advanced proficiency in All Level 2 duties
Defuse and handle customer disputes
Frequently boards and greets buses
Work with crowd control
No disciplinary action in file above a documented coaching
Minimum rating of Strong Performer
Proficient in Motor coach programs to include reporting, issuing voids for bus patrons and adding buses to the Group Sales program