Casino Services Agent

Osage Casino • Tulsa, OK

479d

About The Position

The Casino Services Agent is responsible for providing financial services to gaming guests, including cashing checks, processing credit card advances, and converting gaming tickets into currency. This role also involves assisting club members and other visitors to enhance their experience at the casino, promoting membership benefits, and ensuring compliance with gaming regulations while maintaining a high level of guest satisfaction.

Requirements

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Prior cash handling experience required.
• Experience in gaming, hospitality, or customer service industry preferred.
• Previous direct customer service experience required.
• Must pass a pre-employment drug screening and obtain a gaming license from the Osage Nation.
• Must maintain a valid Driver's License.
• Must provide documents to show eligibility to work in the United States.

Nice To Haves

• Knowledge of gaming regulations and compliance standards.
• Experience with computerized player tracking systems.
• Basic MS Office skills, with intermediate Excel skills preferred.

Responsibilities

• Distribute money to gaming guests via check cashing, credit card advances, and conversion of chips and coins.
• Provide support and service to club members and casino visitors to ensure maximum guest satisfaction.
• Promote the success of Club Osage by assisting guests with the membership process and explaining benefits and promotions.
• Maintain communication with supervisors and report concerns or suggestions for improvements.
• Provide excellent internal and external guest services, treating all guests with courtesy and consideration.
• Resolve guest disputes in accordance with company expectations or escalate to senior supervisors as needed.
• Maintain compliance with company policies, gaming regulations, and internal procedures.
• Accurately balance assigned bank and maintain thorough departmental records and reports.
• Participate in maintaining supporting cash receipts documentation and assist with daily and monthly journal entries.

Benefits

• Flexible scheduling with varying shifts.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED