CASINO SERVICE REPRESENTATIVE

Fitz Tunica Casino & HotelRobinsonville, MS
324d

About The Position

The Casino Service Representative is responsible for cashing checks, redeeming chips, tokens, and coins, and performing a wide variety of monetary transactions for guests at the casino cage. This role involves assisting in safeguarding company assets by ensuring all job duties are performed according to established company policies and procedures. The representative will also inform supervisors of guest needs that may require special accommodations and maintain constant awareness of services, promotions, and events offered by Fitzgerald's.

Responsibilities

  • Cashes checks and redeems chips, tokens, and coins.
  • Informs supervisor of guest needs which may require special accommodations.
  • Follows proper check-in procedures at start of shift.
  • Follows proper checkout procedures at end of shift.
  • Informs supervisor when additional coin or currency is needed during shift.
  • Strives to initiate new customer credit applications.
  • Makes ship fills to the pit.
  • Assists with tournaments.
  • Maintains constant awareness of services, promotions, and events offered by Fitzgerald's and informs guests.
  • Provides guests with player's card in a prompt, courteous manner.
  • Explains to guests the advantages of playing with a player's card and how the points are accumulated.
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