CASINO SERVICE REP

Caesars EntertainmentRobinsonville, MS
77d

About The Position

Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members. Performs monetary transactions for all casino customers.

Requirements

  • High school diploma or General Education Degree (GED).
  • Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions.
  • Must be at least 21 years of age and able to obtain a MS gaming permit.
  • Must be able to do simple math.
  • Can type at least 20 wpm.

Responsibilities

  • Provides excellent guest service and players club related functions for all Total Reward card members.
  • Performs monetary transactions for all casino customers.
  • Cashes checks, chips, coins, and coupons.
  • Issues Jackpots to the slot department.
  • Issues table fills and receives credits to table games.
  • Loads or replenishes NRT machines as needed.
  • Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
  • Functions as a general cashier or specialty banker based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
  • Possesses excellent verbal and written communication skills, excellent computer skills and is proficient with the use of CMS and WINet.
  • Applies problem-solving, critical thinking and decision-making abilities in a fast paced environment.
  • Maintains the accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
  • Creates an exciting atmosphere for guests, following all Spotlight behaviors.
  • Makes suggestions to improve Customer Service within the department.
  • Performs data entry into CMS ensuring accuracy on all accounts.
  • Assists in preparation of reports as requested.
  • Responds professionally and calmly in all situations.
  • Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.
  • Maintains confidentiality of all matters regarding guests, team members, and the business operation.
  • Assists in support of bus operations; preparation of documentation and greeting arriving buses.
  • Knows and understands Title 31 and cross trains in all areas.
  • Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
  • Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
  • Creates an atmosphere of luck and celebrates customer wins.
  • Anticipates needs and provides fast, flawless service.
  • Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
  • Promotes Total Rewards programs and card membership.
  • Provides a warm farewell and thanks guests for visiting.

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What This Job Offers

Industry

Accommodation

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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