CASINO SERVICE REP

Caesars Entertainment • Robinsonville, MS

77d

About The Position

Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members. Performs monetary transactions for all casino customers.

Requirements

• High school diploma or General Education Degree (GED).
• Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions.
• Must be at least 21 years of age and able to obtain a MS gaming permit.
• Must be able to do simple math.
• Can type at least 20 wpm.

Responsibilities

• Provides excellent guest service and players club related functions for all Total Reward card members.
• Performs monetary transactions for all casino customers.
• Cashes checks, chips, coins, and coupons.
• Issues Jackpots to the slot department.
• Issues table fills and receives credits to table games.
• Loads or replenishes NRT machines as needed.
• Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
• Functions as a general cashier or specialty banker based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
• Possesses excellent verbal and written communication skills, excellent computer skills and is proficient with the use of CMS and WINet.
• Applies problem-solving, critical thinking and decision-making abilities in a fast paced environment.
• Maintains the accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
• Creates an exciting atmosphere for guests, following all Spotlight behaviors.
• Makes suggestions to improve Customer Service within the department.
• Performs data entry into CMS ensuring accuracy on all accounts.
• Assists in preparation of reports as requested.
• Responds professionally and calmly in all situations.
• Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.
• Maintains confidentiality of all matters regarding guests, team members, and the business operation.
• Assists in support of bus operations; preparation of documentation and greeting arriving buses.
• Knows and understands Title 31 and cross trains in all areas.
• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees