Casino Security Officer

The Greenbrier Hotel

1d • $19

About The Position

Primary Responsibilities: • Provide security service for the Casino • Conduct money, chip, drop box, and drop team escorts for the Casino operation. • Issue temporary licenses, access cards, and temporary vendor ID cards as needed. • Respond to emergencies as a Casino Security Officer (CSO) • Respond to Security calls, incidents, and events • Coordinate with the Casino Manager on duty regarding unruly, disruptive, or guests exhibiting suspicious activities. • Provide First Aid response • Stand at the Casino access point, determine access, and provide information about the resort and Casino. • Stand an access point post, determine access, and direct traffic • Communicate in clear understandable English language by two-way radio, telephone, computer, and hard-copy written information • Record and disseminate appropriate information regarding access • Act on appropriate security issues from active observation and through the use of the CCTV camera displays • Review, check, and process entering and exiting personnel for rule compliance • Review, check, process, and activate access controls involving locks, man-traps, and automated gates • Monitor, interact, and respond in a timely manner to the fire alarm system electronic notifications • Ensure guest and employee safety and security • Conduct investigations, when directed, and write clear, concise reports • Enforce company policies and procedures • Ensure facility security • Engage in positive Guest and employee interactions, under all types of conditions • Provide and portray customer service and hospitality through consistent demonstration of the ten essential attributes and the Greenbrier Service Standards • Ability to handle extremely stressful situations • Maintain professional calm demeanor during encounters with guest, visitors, or employees • Maintain professional (clean, neat) appearance • Work independently with minimal supervision • Conduct periodic inspections of fire extinguishers and other safety equipment. Secondary Responsibilities: • Conduct foot and vehicle formal fire-watch patrols utilizing electronic recording devices • Drive a department patrol vehicle on public and private, improved and unimproved, roadways, trails, paths, including mountainous terrain. • Assist in Hotel security operations when directed.

Requirements

• High School Diploma or G.E.D. required
• Ability to effectively communicate verbally, both in person and on the telephone/radio
• Report writing skills
• Current certification in a recognized basic first aid program or higher (Such as EMT), ie American Red Cross, American Heart Association, WV RESA, etc.
• Current certification in a recognized Cardiopulmonary Resuscitation (CPR) program, ie American Red Cross, American Heart Association, WV RESA, etc.
• Valid drivers license
• Must attain American Hotel and Lodging Association Certified Lodging Security Officer certification within 18 months of hiring, or an equivalent certification as specified by the Director of Security.
• Must successfully attain a valid WV Lottery Commission Gaming license to work in the Casino.
• Must achieve and maintain all training and technical requirements as listed in this EJF.
• Consistent demonstration of the Ten Essential Attributes
• Consistent demonstration of the Greenbrier Service Standards
• Consistent demonstration of the Code of Ethics
• Consistent demonstration of the Core Values
• Working safely is a condition of employment

Nice To Haves

• Casino Security service experience preferred
• Preference may be given current WV Lottery Commission Occupational License Holders
• Demonstrated hospitality or related experience
• Law enforcement/military and/or Firefighter/emergency medical service experience preferred

Responsibilities

• Provide security service for the Casino
• Conduct money, chip, drop box, and drop team escorts for the Casino operation.
• Issue temporary licenses, access cards, and temporary vendor ID cards as needed.
• Respond to emergencies as a Casino Security Officer (CSO)
• Respond to Security calls, incidents, and events
• Coordinate with the Casino Manager on duty regarding unruly, disruptive, or guests exhibiting suspicious activities.
• Provide First Aid response
• Stand at the Casino access point, determine access, and provide information about the resort and Casino.
• Stand an access point post, determine access, and direct traffic
• Communicate in clear understandable English language by two-way radio, telephone, computer, and hard-copy written information
• Record and disseminate appropriate information regarding access
• Act on appropriate security issues from active observation and through the use of the CCTV camera displays
• Review, check, and process entering and exiting personnel for rule compliance
• Review, check, process, and activate access controls involving locks, man-traps, and automated gates
• Monitor, interact, and respond in a timely manner to the fire alarm system electronic notifications
• Ensure guest and employee safety and security
• Conduct investigations, when directed, and write clear, concise reports
• Enforce company policies and procedures
• Ensure facility security
• Engage in positive Guest and employee interactions, under all types of conditions
• Provide and portray customer service and hospitality through consistent demonstration of the ten essential attributes and the Greenbrier Service Standards
• Ability to handle extremely stressful situations
• Maintain professional calm demeanor during encounters with guest, visitors, or employees
• Maintain professional (clean, neat) appearance
• Work independently with minimal supervision
• Conduct periodic inspections of fire extinguishers and other safety equipment.
• Conduct foot and vehicle formal fire-watch patrols utilizing electronic recording devices
• Drive a department patrol vehicle on public and private, improved and unimproved, roadways, trails, paths, including mountainous terrain.
• Assist in Hotel security operations when directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED