Casino Operations Shift Manager

Argosy Casino Alton • Alton, IL

78d • $56,000 - $60,000

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games, Slots & Sports Book operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

Requirements

• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Extensive knowledge of all Table Games and Table Games Operations.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assist in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.
• Ensure guest service standards are followed by all team members and address issues as they arise.
• Provide oversight for the gaming floor and the overall integrity of daily Table Games, Slot, and Sports Book operations.
• Manage accountability of the chips, cards, dice and all other gaming equipment.
• Verify table inventories and effectively manage table limits.
• Work closely with Director to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management.
• Monitor chips and cash transactions between dealers and customers and ensure proper payout amounts are paid to customers.
• Maintain and process all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.
• Address and manage team member feedback, suggestions, complaints, and grievances.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off earned according to local policy and increases with length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees