CASINO OPERATIONS ASST MANAGER
About The Position
PENN Entertainment is seeking talent that enjoys a fast-paced, exciting entertainment industry. The company fosters a diverse environment where coworkers are enthusiastic about helping people have fun and supports career growth and development. The Total Rewards package includes wellness programs for financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with employment length. This role is responsible for supervising staff and the overall daily management of a designated shift within the Casino Operations department. Key aspects include overseeing all games, ensuring game protection, managing Table Games/Slot operations, supporting operational goals, and monitoring performance and profit objectives. The Assistant Manager will also contribute to the budget process, uphold superior customer service standards, handle customer concerns, manage gaming equipment accountability, verify table inventories, and assist with strategies for revenue growth and expense management. The position involves engaging team members, ensuring the integrity of daily operations, and maintaining regulatory compliance and confidentiality.
Requirements
- Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of three (3) years of experience in a comparable Table Games and/or Slot leadership position; or equivalent combination of education and experience.
- Thorough knowledge of all Table Games and Table Games/Slot operations.
- Excellent written and verbal communication skills; must be fluent and literate in English.
- Proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Slot operating systems.
- Ability to maintain a high level of confidentiality and professionalism.
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to work all shifts including nights, weekends, and holidays, as business needs dictate.
Responsibilities
- Supervising staff and the overall daily management of a designated shift in the Casino Operations department.
- Providing oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift.
- Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
- Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
- Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
- Ensuring customer service standards are followed by all team members and addressing issues as they arise.
- Effectively handling customer concerns and requests.
- Monitoring chips and cash transactions between dealers and customers and ensuring that proper payout amounts are paid to customers.
- Being responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
- Verifying table inventories and effectively managing table limits.
- Assisting with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
- Assisting in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
- Assisting with the overall integrity of daily Table Games and/or Slot operations.
- Ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Maintaining strict confidentiality in all departmental and company matters.
Benefits
- Competitive Total Rewards package
- Wellness programs designed to support team members' financial, physical, and mental well-being
- Day-one medical coverage
- 401(k) matching
- Annual performance bonus
- Paid time off (earned according to the local policy and increases with the length of employment)
- Career growth and support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
