Casino Operations Assistant Floor Manager

M Resort • Henderson, NV

5h

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
Responsible for supervising staff and management in the table games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
May be responsible for assisting in the department's budget process by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
Make suggestions for the improvement of standard operating procedures as needed.
Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team members feedback, suggestions, complaints, and grievances.
Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
Assists with verifications of table inventories and effectively manages table limits.
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
Shares responsibility for the overall integrity of daily operations.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures efficient operations table games protection.
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Associate degree (A.A.) in related field; one year's experience in Table Games or equivalent combination of education and experience.
• Craps, Baccarat and Pai Gow knowledge required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have knowledge of all Table Games and Table Games Operations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Employees must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Gaming License, and Nevada Alcohol Awareness Card are required.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.

Nice To Haves

• 1 – 2 years Table Games Supervisory experience preferred.

Responsibilities

• Responsible for supervising staff and management in the table games department.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the department's budget process by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
• Make suggestions for the improvement of standard operating procedures as needed.
• Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team members feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
• Shares responsibility for the overall integrity of daily operations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations table games protection.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees on performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree