CASINO MARKETING SPECIALIST - CB & VR - FULL-TIME - VARIED SHIFT

Mesquite Gaming Employment Center • Mesquite, NV

72d

About The Position

The Casino Marketing Specialist plays a vital role in driving guest engagement and loyalty through direct outbound calling. This position focuses on building relationships with both active and inactive players, promoting casino events and offers, and encouraging repeat visits. The ideal candidate will have a friendly, professional demeanor, excellent communication skills, and the ability to thrive in a fast-paced, goal-oriented environment.

Requirements

• Two (2) years or more of Casino or Marketing experience required.
• Must be computer literate.
• Must possess strong problem solving and communication skills.
• Must be able to multi-task, must be well organized and must be a problem solver.
• Must be able to read, write, and communicate clearly in English.
• Must be 21 years old
• State of Nevada Gaming Permit and Alcohol Awareness Card.

Responsibilities

• Conduct outbound telemarketing calls to active and inactive casino guests to promote events and special offers.
• Build and maintain positive relationships with players through professional and personalized communication.
• Identify and reactivate inactive players by presenting promotions and offers tailored to their play history and preferences.
• Accurately record call details, player feedback, and outcomes in the casino’s tracking system.
• Collaborate with the marketing team to support targeted campaigns and guest outreach initiatives.
• Handle confidential information with discretion and professionalism.
• Achieve individual and departmental call volume and conversion goals while maintaining a high level of guest satisfaction.
• Other job-related duties as assigned and instructed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees