Swing Shift Casino Housekeeping Supervisor

Lake of the Torches Resort & Casino•Lac du Flambeau, WI

10d•Onsite

About The Position

The primary responsibility of this position is to supervise and manage the activities of housekeeping department staff and assist in the management of all housekeeping department operations.

Requirements

A High School education or equivalent is required.
A minimum of one year supervisory experience in a housekeeping or a customer focused environment is required.
Must possess excellent interpersonal, communication, delegation, problem solving, and people management skills.
Must be able to manage and maintain confidential and sensitive information with diplomacy and tact.
Must maintain a professional demeanor in stressful situations as necessary.

Responsibilities

Is responsible for assisting in the management and performance of the housekeeping department staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities.
Ensures that housekeeping department staff are providing exceptional guest services to assist in guest relations and the overall profitability of the Lake of the Torches Resort Casino.
Executes numerous housekeeping and cleaning activities to ensure cleanliness of facilities
May assist in the performance of housekeeping department staff activities to ensure guest expectations and housekeeping department operations are performed in a timely and efficient manner.
Assists in the monitoring of internal operations including daily operations, scheduling and management of policies and procedures.
Works closely with the housekeeping manager to analyze department performance and implements enhancements and changes to maximize efficiencies.
Is responsible for participating in the development and adherence to the housekeeping department budget that may include staff and equipment forecasting.
Responsible for recommending and maintaining housekeeping department objectives, standards and policies and procedures for review by the Housekeeping Manager.
Notifies manager, security or facility administrator of situations that may affect guests, associates or the Lake of the Torches Resort Casino.
Performs other duties as assigned.