About the position
The Casino Host directly represents the DraftKings at Casino Queen on the floor, with players. The Floor host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the Draft Kings at Casino Queen. The Casino Host is to be responsive to the needs of the patrons in a timely, friendly, and efficient manner.
Responsibilities
- Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
- Build and maintain player loyalty through frequent communication and handling player requests as appropriate
- Ensure player satisfaction by collaborating with Casino departments to meet player needs
- Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
- Ensure the confidentiality and security of player information, player accounts, and Company proprietary information
- Coordinate and represent the Company at external functions and special events as directed
- Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
- Strive to exceed guest expectations by delivering outstanding customer service
- Accept Credit Applications from patrons to be processed in the Cage & Credit Department
- Must be able to perform mathematical calculations and apply them to practical situations
- Ensure all departmental documents are accurate, legible and complete, Manage guest database and build reports as needed
- Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
- Learn and implement all rules, laws, regulations, and Internal Controls for DraftKings at Casino Queen
- Must be able to apply knowledge gained from training, education, and work experience
- Must be friendly and courteous at all times
- Must be able to apply customer service standards as directed
- Able to satisfactorily complete assignable work requested by the Shift Manager
- Other duties as assigned
Requirements
- High School Diploma required
- Must be at least 21 years of age
- 1-3 years previous work experience within Casino guest services
- Able to effectively communicate in English via verbal and written
- Ability to extended hours, weekends, and holidays
- Strong organizational and time management skills
- Must be detail oriented
- Must be able to obtain and maintain an Illinois Gaming License
Benefits
- Starting wage of $45,900 annually
