Casino Host

Jamul Casino • Jamul, CA

81d

About The Position

The position involves representing the company in a highly professional manner, demonstrating an upbeat demeanor with guests, and assisting in resolving guest conflicts and complaints. The role requires developing relationships with guests to enhance retention and increase revenues, while also being proactive in seeking out new guests and promoting the Sweetwater Rewards program. Responsibilities include making discretionary decisions regarding complimentary offers, utilizing CRM tools for tracking guest interactions, and ensuring compliance with corporate policies and regulatory requirements.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree or minimum of five years guest service experience.
• Minimum of one year Casino Guest Service experience.
• One year of hosting experience with adequate guest following preferred.
• Intermediate computer knowledge; MS Office required.
• Ability to perform basic mathematical operations.
• Ability to effectively present information and respond to questions.
• Ability to interact with guests and resolve problems diplomatically.
• Ability to maintain confidentiality and professionalism.
• Excellent oral and written communication skills.
• Ability to identify problems and analyze data.
• Ability to interpret a variety of instructions.
• Ability to earn and maintain TiPS certification.

Responsibilities

• Represent the company in a highly professional manner that conveys elegance, opulence, and polish.
• Demonstrate an upbeat and positive demeanor with all internal and external guests.
• Assist in resolving guest opportunities, conflicts, and complaints fairly and equitably.
• Develop relationships with guests to grow the target base and increase company revenues.
• Exercise discretion to provide guests with hospitality arrangements.
• Proactively seek out new guests on the casino floor and solicit enrollment for the Sweetwater Rewards program.
• Encourage the use of credit and may extend lines of credit when appropriate.
• Be visible and available on the casino floor to meet and greet guests.
• Make discretionary decisions relating to complimentary offers based on recorded play and guest profitability.
• Utilize telemarketing, correspondence, referrals, email, and events to solicit and grow the target group.
• Achieve individual and departmental financial targets.
• Develop in-house invitation lists for hosted events.
• Support and promote superior guest service by exceeding standards.
• Attend and aid in the coordination of special events.
• Utilize CRM tools for tracking guest contacts and preferences.
• Develop and maintain technical skills for casino management systems.
• Establish communication with all service departments.
• Monitor assigned guests' visitation patterns and profitability.
• Maintain confidentiality of guest information.
• Provide professional representation at meetings and events.
• Adhere to all corporate and local policies and procedures.
• Ensure compliance with all regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees