Casino Host - Durango

Durango Casino & Resort•Las Vegas, NV

26d

About The Position

This role is critical for us to succeed as an approachable, luxury destination offering best-in-class hospitality and exciting amenities for all. In addition, you are empowered to create memorable experiences for our guests. If you are willing to take on this responsibility, then check out what you will be doing. While there are several tasks that define your role, you will need to be really good at making it easy for our guests: delivering service with a personal touch and delighting others whenever possible, all with an approachable sense of luxury. Most of the time, you will be:

Requirements

Ability to Nevada Gaming Registration and Alcohol Awareness Certification card (Must be at least 21 years of age)
Must be professional and maintain confidentiality.

Nice To Haves

Minimum three (3) years host experience preferred.

Responsibilities

Greeting Guests, recognizing frequent Guests, and ensuring that they have information on how to contact any Host for future needs.
Responsible for developing and increasing Guest visits and play habits.
Responsible for filing events based on play criteria.
Responsible for building and maintaining relationships with casino guests by providing exceptional service and hospitality.
Making outbound calls to invite guests and promote events, greeting and welcoming players on the casino floor, and ensuring a high level of personalized service to enhance the guest experience.
Serves as the primary point of contact for VIP players and assist with resolving any guest concerns promptly and professionally.
Review casino play to evaluate and issue appropriate complimentaries.
Strong communication, interpersonal, and customer service skills are essential.
Explaining promotions, programs, and any current giveaways to all Guests.
Explaining the benefits and privileges of using a player’s card.
Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests.
Responsible for acquiring new and inactive business.
Approving credit and managing reinvestments in Guests.