Casino Host + Incentives

Treasure Island Casino • Welch, MN

343d • $46,800

About The Position

As a Casino Host, you will play a crucial role in identifying premium players and assisting with the development of recognition and reward programs aimed at attracting and retaining these players. Your efforts will ensure frequent return visits to the casino. You will analyze new player data, follow up with players, and work on assigned lists to complete introductions, set up player profiles, and develop initial sales campaigns. Additionally, you will floor prospect for high-value players, assist with sales goals, and maintain an organized book of business for all players. Your responsibilities will also include creating VIP event invite lists, attending sales meetings, and analyzing sales reports to enhance player engagement and retention.

Requirements

• High School Diploma/GED or equivalent experience.
• One (1) year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host.
• High attention to detail and accuracy.
• High level organizational skills and ability to adapt quickly to changing priorities.
• Strong computer skills including working with spreadsheets.
• Excellent written, verbal and interpersonal communication skills.
• Ability to read and write in English.
• Proven to accurately type 35 wpm.
• Proficient at phone systems and computer applications.
• Maintain assigned percentage of active players across coded player group (Book of Business).
• Ability to work fast and efficiently.
• Ability to retain large amounts of information regarding the property and its amenities.
• Ability to enthusiastically and professionally sell and/or promote relevant events and promotions.

Responsibilities

• Identify premium players and assist with developing recognition and reward programs.
• Analyze new player data and follow up with players on assigned lists.
• Floor prospect for players of extreme high-value.
• Assist with sales goals and target developments.
• Organize, categorize, and maintain all players in assigned book of business.
• Analyze player profiles for sales calls and expedite appropriate quota of sales calls.
• Fill assigned block of hotel rooms.
• Create VIP event invite lists based on sales goals and strategies and fill events via sales calls.
• Attend sales meetings and training sessions.
• Review and analyze sales and tracking reports.
• Review overdue trip report lists for prompt action letters and sales calls.
• Call/mail list of assigned inactive high-value players.
• Identify and greet in-house coded players.
• Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.).
• Answer calls and handle player correspondence.
• Expedite player requests and reservations and fulfill player requests for comps.
• Accompany guests to amenity functions (dining, golf, etc.).
• Perform customer recovery as needed, based on player value.
• Host VIP events, parties, etc.
• Make retention calls to coded players (birthdays, special occasions, etc.).
• Coordinate with internal business partners to retain players across high-value player segments.
• Ensure player development floor office and casino floor are covered at all times.

Benefits

• Affordable health coverage
• No cost on-site clinic
• 401(k) and match
• Length of Service Award
• Team Member of the Month (WAVE of Excellence) Program
• Random free meals & ice cream
• Holiday food vouchers
• Team Member parties
• Discounts on fuel at Dakota Station
• Discounts throughout the property

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED