Casino Host (Full-Time) ** MUST HAVE CASINO EXPERIENCE **

Miccosukee Resort & Gaming • FL

81d

About The Position

We are looking for an experienced Casino Host to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

• Ability to communicate in English, Spanish is a plus.
• Must have a High school diploma or equivalent.
• Ability to obtain and maintain a Tribal Gaming License.
• Must have 1 years of Casino/Gaming experience.
• Must be a proven self-starter, flexible, versatile, and responsible.
• Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
• Must be at least 18 years of age or older.
• Exceptional guest service skills.
• Excellent communication skills and friendly, outgoing personality required.
• Must have professional phone etiquette and be comfortable with telemarketing.
• Strong communication and problem-solving skills.
• Must be able to communicate effectively with guests, team members and management.
• Math skills and ability to understand play worth and value.
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc.
• Must be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
• Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

Responsibilities

• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Leverage experience in the gaming industry to bring in, maintain, and cultivate new players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.
• Report to the Player Development Manager with focus on increasing the quantity and caliber of high value players to the property.
• Use computer database to identify target players.
• Correspond with players in person, by telephone and direct mail to market promotions, property events and special occasions.
• Maintain strong presence on the casino floor to identify registered and prospective players.
• Develop, maintain, and analyze database for opportunities and productivity.
• Approve and monitor comp issuance based on player performance.
• Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.
• Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.
• Meet goals and objectives for monthly property revenue and player development.
• Work with internal customers to ensure a successful and productive work environment and completion of work projects.
• Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.
• Use contacts to generate new business.
• Perform other related duties as assigned.

Benefits

• Competitive compensation
• Great benefits
• Fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED