CASINO HOST - FT

Seminole Hard Rock Hotel & Casino • Hollywood, FL

109d

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, 'Bora Bora' style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

• High school diploma or equivalent required.
• Bachelor's degree in Accounting, Business Administration, Finance or Marketing preferred.
• Two (2) years in a casino host experience.
• Four (4) years casino marketing experience or the equivalent combination of education and experience.

Responsibilities

• Maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues.
• Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc.
• Assists in the development of incentive programs, host goals, special events and marketing programs.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
• Ensures the protection of customer's rewards and credit lines.
• Greets guests in the casino and participates in social events and special promotions.
• Increases the growth of gaming revenues through development of a targeted customer base.
• Issues Player's Club cards and promotes the program and related promotions.
• Keeps informed of competitive promotions.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
• Provides special services to include food, beverage, transportation, cross-property events and Player's Club programs.
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
• Safeguards the confidential nature of all departmental and company records.
• Tracks guest's visits, arranges accommodations and provides complimentaries according to established guidelines.
• Updates guest history for future visits.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees