Casino Entertainment Dealer - Table Games

Plaza Hotel & Casino•Las Vegas, NV

About The Position

Casino Entertainment Dealer provides outstanding service to create lasting and favorable memories. This position executes the company’s core service standards, brand attributes, and initiatives. Job functions include providing prompt, accurate, and courteous service while dealing with multiple games and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures. Top 5 Specific Job Functions: Provide excellent service consistent with the property’s core service standards and brand attributes Host live-streamed casino sessions, interacting with GUESTS in a friendly, professional, and entertaining manner. Maintain a polished on-camera presence, including appearance, demeanor, and body language. Demonstrate excellent communication skills, clearly explaining game rules, bets, and outcomes. Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests Handle transactions for “buy-ins”, payoffs, and markers Deal multiple games, including Baccarat and Single Zero (European) Roulette. Take losing bets and pay winning bets following the rules and procedures Other Specific Job Functions: Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable, and efficient guest interactions Proactively greets guests within the gaming environment, identifying needs and fulfilling them appropriately Directing guests as appropriate to minimize waiting times Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols Enthusiastically promotes features and benefits of Plaza Rewards, venues, and outlets Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary Exceeds standards for personal appearance and is always well-groomed Verify fills and credits to the game Maintain general property knowledge Perform all duties while providing maximum game protection Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner Responsible for the operations of table games on an assigned shift Displays a working knowledge of all table games, house rules, counting methods, and procedures covering each Assured that all coins and check racks are always filled Remains alert to any unusual activities being displayed by any Table Games employee or gaming guest and reports any situation to the assigned superior Observes problems or differences between Table Games employees and gaming guests and assists if necessary Perform other duties as assigned This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Must be 21 years of age or older
At least 2-years of gaming experience
The ability to deal with at least four different types of table games, including Baccarat and Single Zero (European) Roulette.
Must have or be able to obtain a Gaming Registration
Standing for long periods of time may be required
Adheres to appropriate gaming regulations, policies, and procedures
A highly motivated and energetic personality
Can take initiative and exhibit flexibility
Excellent customer service skills
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and oral forms
Ability to pass an audition and interview
Professional appearance and demeanor
Willingness to learn how to deal with additional games
Comfortable and confident performing live on camera.
Strong interpersonal skills, with the ability to engage and entertain a diverse audience.

Nice To Haves

At least 2-years of experience as a Dealer
High School diploma or equivalent
Previous experience working in a similar gaming setting

Responsibilities

Provide excellent service consistent with the property’s core service standards and brand attributes
Host live-streamed casino sessions, interacting with GUESTS in a friendly, professional, and entertaining manner.
Maintain a polished on-camera presence, including appearance, demeanor, and body language.
Demonstrate excellent communication skills, clearly explaining game rules, bets, and outcomes.
Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests
Handle transactions for “buy-ins”, payoffs, and markers
Deal multiple games, including Baccarat and Single Zero (European) Roulette. Take losing bets and pay winning bets following the rules and procedures
Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations
Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable, and efficient guest interactions
Proactively greets guests within the gaming environment, identifying needs and fulfilling them appropriately
Directing guests as appropriate to minimize waiting times
Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols
Enthusiastically promotes features and benefits of Plaza Rewards, venues, and outlets
Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary
Exceeds standards for personal appearance and is always well-groomed
Verify fills and credits to the game
Maintain general property knowledge
Perform all duties while providing maximum game protection
Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner
Responsible for the operations of table games on an assigned shift
Displays a working knowledge of all table games, house rules, counting methods, and procedures covering each
Assured that all coins and check racks are always filled
Remains alert to any unusual activities being displayed by any Table Games employee or gaming guest and reports any situation to the assigned superior
Observes problems or differences between Table Games employees and gaming guests and assists if necessary
Perform other duties as assigned