Casino Customer Service Representative-Steady Extra (Call Center)

Caesars Entertainment • Las Vegas, NV

413d

About The Position

The Casino Customer Service Representative (CCS) plays a crucial role in providing exceptional service to customers and supporting the Casino Marketing Teams. This position involves assisting customers with various reservation needs, ensuring a friendly and professional interaction while adhering to company standards.

Requirements

• High School Diploma or equivalent required.
• 1-year customer service or sales experience.
• Stable work history and computer literacy.
• Ability to type and communicate effectively in English.
• Must be 18 years of age or older.
• Pleasant speaking voice and strong verbal communication skills.
• Dependable and punctual with a flexible working schedule.
• Ability to work in high and low stress areas and close quarters.
• Excellent interpersonal and problem-solving skills.

Nice To Haves

• Knowledge of Windows-based PC applications.
• Experience with LMS and/or Microsoft Windows preferred.

Responsibilities

• Assist customers with reservation needs including booking, modifying, and canceling various services such as rooms, suites, golf, shows, limos, air, and restaurant reservations.
• Follow department selling strategies, including rate quoting and multi-property cross-selling.
• Maintain high levels of sales and service skills to meet department standards on Quality Assurance.
• Perform daily tasks related to booking, changing, or canceling reservations and cross-selling services.
• Communicate clearly and demonstrate enthusiastic service to customers.
• Adhere to department punctuality, attendance, and appearance guidelines.
• Safeguard customer confidentiality and privacy according to company standards.
• Handle all incoming customer transactions promptly and professionally.
• Assist with special projects and additional duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED